Manager - Strategic Planning

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Commercial Servicing (GCS) is the B2B payments division of American Express, enabling businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. U.S. Small and Medium Enterprises (US SME), within Global Commercial Servicing (GCS) is a team of 1000+ Sales and Account Development and Sales Support professionals responsible for acquisition, growth, and retention of US companies up to $300M in annual revenues. By offering a suite of payment and lending products, American Express helps businesses of all sizes do more business, from everyday business spending, to travel, to business financing. This Manager - Strategic Planning role will support the EVP Executive Office, reporting into the Director Assistant (DA)/ Chief of Staff for the US SME Team. This is an opportunity for a highly motivated individual to join a dynamic team that works across American Express.

Requirements

Excellent project management, organizational and process/workflow skills.
Analytical mindset and intellectually curious.
Superior detail orientation with ability to think and own “end-to-end”.
Ability to efficiently prioritize, solve problems independently, escalate appropriately, manage tight deadlines, and handle changing priorities in a dynamic and fast-paced environment.
Excellent written and oral communication skills with exceptional ability to translate ideas and thoughts in written presentations.
Ability to build strong relationships across the organization at all levels and work effectively in a collaborative, multi-cultural, team environment.
Strong sense of integrity, discretion, and ability to maintain confidentiality.
Energetic, curious, self-motivated, proactive, and able to work well under pressure and in an unstructured environment with limited oversight.
Team player, comfortable working in “white space” and willing to take on incremental responsibilities.
Expert with PowerPoint and Excel.

Responsibilities

Support the Director, Strategy & Planning with overall deliverables and processes for the US SME Executive office.
Own processes to enable successful client meetings and events, including but not limited to, creation of client briefs in partnership with sales and account development organizations, coordination of client events & ticketing, and facilitation of client engagements across teams.
Develop impactful presentations, content, agendas, and internal processes for key internal and external meetings (e.g. Senior leadership meetings, leadership offsites, Town Halls, roundtables, etc.)
Assist in planning of internal large-scale events.
Ticketing and external events.
Manage projects, teams, schedules, and stakeholders to ensure seamless delivery of a variety of deliverables.
Develop and continue to improve internal processes with the other executive offices across the GCS SLT and the US SME LT.
This individual will work closely with leaders across US SME and partnering business units in GCS to ensure strategies and deliverables meet the needs of their organizations and, ultimately, of our customers. This individual must also be comfortable with having a very “hands-on” role managing a significant amount of tactical work.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities