MANAGER, STRATEGIC COMMUNICATIONS AND ENABLEMENT (CHARLOTTE - HYBRID)

Compass Group•Charlotte, NC

47d•Hybrid

About The Position

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction. Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes. We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.About the OrganizationsCompass Group’s technology ecosystem—Compass Digital, Compass Technology, and Compass Data & AI—builds the digital products, platforms, data capabilities, and AI solutions that power our operators and enhance client value. Together, we deliver modern, reliable technology that shapes the future of foodservice and hospitality.The RoleThe Manager, Strategic Communications & Enablement is a key member of the Brand & Communications team, supporting how we tell our story across all our audiences, internal and externally. You will build clear, compelling communications and scalable systems that help teams across the business understand, articulate, and champion our value. This includes creating strategic content, organizing communication resources, developing repeatable processes, and partnering cross-functionally to support key initiatives and events. This role requires someone who can see the big picture, anticipate needs, connect dots across the business, and bring clarity to complex or ambiguous environments. The ideal candidate combines strong storytelling skills with systems thinking and a clear understand of how communications supports our organizations.

Requirements

3–5+ years in communications, marketing, content strategy, or similar role.
Strong writing and storytelling skills across formats—presentations, internal comms, sales materials, leadership messaging.
Experience organizing content, building processes, or developing scalable systems.
Comfort working with SMEs, interviewing stakeholders, and simplifying complex topics.
Familiarity with file management, digital asset management tools, and presentation software.
Working knowledge of AI tools and an entrepreneurial mindset toward testing and applying new solutions.

Nice To Haves

Experience with Compass or the hospitality/technology ecosystem is an asset.

Responsibilities

Strategic Content & Storytelling
Develop compelling narratives and excel at big-picture stories.
Translate complex technical or operational concepts into clear messaging.
Elevate content quality through strong writing, visual polish, and strategic framing.
Systems, Processes & Knowledge Management
Build scalable processes, templates, and standards that support consistent communication.
Organize and maintain communication resources and content libraries used across the business.
Support departmental reporting, metrics, and documentation to drive operational maturity.
Cross-Functional Partnership
Collaborate with groups from across the business to gather insights and align messaging.
Contribute to strategy and provide content support for internal and external touchpoints.
Participate in strategic projects requiring cross-functional coordination and strong business understanding.
Brand Governance & Consistency
Ensure all communication assets reflect brand standards, narrative alignment, and strong visual identity.
Identify opportunities to enhance clarity, cohesion, and storytelling across channels and materials.
AI & Innovation
Explore and apply AI tools to enhance content development, knowledge management, and workflow efficiency.
Identify opportunities to responsibly integrate AI into communications processes, improving speed, consistency, and insight.
Partner with technology and AI teams to align communications approaches with evolving AI capabilities and initiatives.
Help establish best practices for effective and ethical AI use within the communications function.