Manager, Strategic Account Management

Wal-Mart•Bentonville, AR

46d•$80,000 - $186,000

About The Position

Who we are Walmart LocalFinds is a new venture within Walmart Marketplace that is on a mission to revolutionize the local shopping experience, enabling Customers to shop the best of their neighborhoods, with the speed and convenience of Walmart. Walmart LocalFinds partners with local retailers to make their businesses and products discoverable to customers and available for same-day in-store pickup and local delivery. Walmart LocalFinds is dedicated to building and scaling innovative ways for customers to discover and engage with local sellers seamlessly, boosting product assortment and speed on site, helping local businesses grow, and powering our hyperlocal flywheel. We are a customer-focused team dedicated to helping sellers grow on Walmart by providing goods to our customers at the best possible prices. We work within our given books of businesses to cultivate a dedicated cohort of invested sellers through intermittent meetings, relationship building, and strategic plans. What you will do As a Strategic Account Manager, you will be responsible for growing your book of business within a defined category. You'll partner with small and medium business owners to help grow on Walmart.com through account planning, performance analysis, inventory insights, and promotions. If being in the front seat of driving a business is exciting, this is the role for you!

Requirements

3 years of experience in e-commerce.
3 years of experience working with sellers/ suppliers/vendors, etc.
3 years of experience in account management, owning retention and growth performance metrics.
3 years of experience in Business Management, Marketing, Omni-Channel Merchandising, Marketplace, or a related area OR Bachelors degree in Business or a related field
Proficiency in MS Office, with a focus on Excel
Strategic mindset and ability to prioritize tasks
Detail-oriented with a bias for action and a collaborative team player
Results-driven with a proactive approach to problem-solving and goal achievement
Excellent communication skills, including the ability to deliver presentations to peers, leadership, and internal and external stakeholders
Digital literacy and analytics skills
Strong business acumen
Support the development of executive-level presentations and perspectives
Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Nice To Haves

5+ years experience in Business Management, Account Management, Logistics, or a related area. E-Commerce or Logistics experience preferred.
Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
Strong negotiation and interpersonal skills.
Detail and results-oriented with sense of urgency.
Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area., Sales

Responsibilities

Managing accounts: Serve as a strategic consultant/account manager accountable for driving business growth across a portfolio of strategic sellers. Develop strategies with sellers to expand selection, improve offer quality, and drive operational improvements across their business.
Overseeing business performance: Lead business planning and performance tracking for strategic sellers. Conduct deep dive analysis on issues effecting seller business performance and implement corrective actions.
Being a trusted advisor: Develop strong and trusting relationships with partners. Serve as the account quarterback working across the organization to solve issues, address pain points and implement growth initiatives. Employ a one team approach to accomplish the goals of the business and drive negotiations from a win-win perspective that establishes credibility and trust with our partners and delivers consistently improved performance.
Optimizing offer quality: Work directly with sellers to optimize their listings including PDP content, ratings and reviews, acceptance rate, and price competitiveness to maximize search optimization and discoverability across the platform.
Driving adoption of seller services: Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Connect and more.
Developing marketing plans: Develop marketing plans - including events, site placements and promotions - that drive incremental traffic and GMV.
Working cross-functionally: Collaborate with Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.
Autonomous Work: Will be responsible for management of the above and action with limited manager oversight.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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