Manager, Strategic Account Management - Appliances

Walmart•Bentonville, AR

1d•Onsite

About The Position

We are a customer-focused team dedicated to helping sellers and suppliers grow on Walmart Marketplace by providing goods to our customers at the best possible prices. We work within our given books of businesses to cultivate a dedicated cohort of invested sellers through intermittent meetings, relationship building, and strategic plans. As a Strategic Account Manager, you will be responsible for growing the most critical accounts in Walmart's Marketplace business. You'll partner with senior executives and leaders in these accounts to build their business on the Marketplace through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches. If being in the front seat of driving a business is exciting, this is the role for you! Join Walmart and your work could help over 275 million global customers live better every week. We are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

Requirements

3 years of experience in e-commerce.
3 years of experience working with sellers/ suppliers/vendors, etc.
3 years of experience in merchandising/ category management.
Bachelor's degree in Business or a related field AND 3 years of experience in Business Management, Marketing, Omni-Channel Merchandising, Marketplace, or a related area.
OR Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
OR 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Proficiency in MS Office, with a focus on Excel.
Strategic mindset and ability to prioritize tasks.
Detail-oriented with a bias for action and a collaborative team player.
Results-driven with a proactive approach to problem-solving and goal achievement.
Excellent communication skills, including the ability to deliver presentations to peers, leadership, and internal and external stakeholders.
Digital literacy and analytics skills.
Strong business acumen.
Ability to support the development of executive-level presentations and perspectives.

Nice To Haves

5+ years experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area.
E-Commerce experience.
Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
Strong negotiation and interpersonal skills.
Detail and results-oriented with sense of urgency.
Seller obsessed and relationship driven.
Visionary always looking for ways to distinguish from the competition.
Thrive in constantly evolving, fast-paced, dynamic environments.
Results-oriented with a proven track record of leadership and taking ownership to produce exceptional results.
Ability to build trust quickly and lead by influence with the ability to translate to varied audiences.
Believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach fellow team members.
Creative and resilient, always looking for new ways to approach problems and drive business performance.
Enjoy the learning journey and like working with manager and partners to continue to add to your tool box.
Leading cross-functional teams.
Master's degree in business, marketing and sales, healthcare, or related area.
Sales experience.

Responsibilities

Responsible for growing the most critical accounts in Walmart's Marketplace business.
Partner with senior executives and leaders in these accounts to build their business on the Marketplace through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches.
Serve as a strategic consultant/account manager accountable for driving business growth across a portfolio of strategic sellers.
Develop strategies with sellers to expand selection, improve offer quality and drive operational improvements across their business.
Lead annual and quarterly business planning and performance tracking for strategic sellers.
Conduct deep dive analysis on issues effecting seller business performance and implement corrective actions.
Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
Develop strong and trusting relationships with partners.
Serve as the account quarterback working across the organization to solve issues, address pain points and implement growth initiatives.
Employ a one team approach to accomplish the goals of the business and drive negotiations from a win-win perspective that establishes credibility and trust with our partners and delivers consistently improved performance.
Work directly with sellers to optimize their listings including PDP content, ratings and reviews, ship speed and price competitiveness to maximize search optimization and discoverability across the platform.
Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfilment Services (WFS), Walmart Connect, and more.
Develop seller marketing plans - including events, site placements and promotions - that drive incremental traffic and GMV.
Collaborate with Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.
Responsible for management of the above and action with limited manager oversight.

Benefits

Competitive pay
Incentive awards for your performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO (including sick leave)
Multiple health plans
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Company-paid life insurance
Family care leave
Bereavement
Jury duty
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates
Tuition, books, and fees completely paid for by Walmart (through Live Better U)