Manager, Strategic Account Development – Franchise (Marketplace)

DoorDash USA•San Diego, CA

5h•Hybrid

About The Position

On the Outside Account Development (OAD) team, we develop DoorDash partners to drive engagement, growth, and performance on the DoorDash marketplace. Within OAD, the Strategic Account Development (SAD) org focuses on accelerating adoption and performance of Marketplace Ads & Promos for our most impactful merchant cohorts. The Franchise SAD team owns one of the largest and most complex growth opportunities within SMB. A large portion of SMB stores are franchise-affiliated, including both Independent and Mixed-ownership franchise brands that require specialized sales motions, longer sales cycles, and deep cross-functional coordination. Dedicated franchise coverage has already proven to drive materially higher revenue per store, and this team is central to scaling that impact. We are looking for a Strategic Account Development Manager (Franchise) to lead and scale our Franchise-focused SAD team. As a manager, you will train and empower a team of aSADEs, SADEs, and Sr. SADEs while owning regional performance for Ads & Promos across franchise merchants. This role mirrors the core SAD Manager scope, with additional ownership of franchise-specific go-to-market strategy, including navigating complex decision-maker structures (corporate + franchisees), leading opt-in/opt-out sales motions, and partnering closely with AM, OAM, Product, and S&O teams to improve franchise execution at scale. You will report into a Senior Manager within Marketplace Sales. This role is flexible in terms of remote and in-office work and requires travel for in-person rep coaching, franchise merchant meetings, and team collaboration.

Requirements

You have achieved a Senior IC or people leadership role at DoorDash and are eligible for promotion per HR guidelines
You have led teams of 5+ reps and can demonstrate strong coaching and performance lift
You consistently operate at or above goal and model strong execution and accountability
You are comfortable leading through ambiguity and longer sales cycles
You have strong analytical, reporting, and problem-solving skills
You bring a builder’s mindset and proactively improve processes, tooling, and GTM motions
You embody DoorDash values and are in good standing with HR

Responsibilities

Grow and lead the team — hire, onboard, and coach franchise-focused aSADEs, SADEs, and Sr. SADEs
Coach complex sales motions — support reps on multi-stakeholder franchise deals involving corporate HQ, franchise councils, and independent owners
Drive franchise GTM execution — own Ads & Promos adoption, optimization, and retention for Independent and Mixed-ownership franchise brands
Partner cross-functionally — work closely with AM/OAM leadership, Product, Sales Strategy & Ops, Analytics, and Enablement to improve franchise outcomes
Standardize and scale — help build repeatable franchise playbooks, ROI storytelling, and opt-in workflows
Report and influence — deliver clear performance readouts, surface risks and learnings, and help shape franchise GTM strategy
Develop reps in the field — travel quarterly to coach reps in-region, attend merchant meetings, and support high-impact pitches

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)