Manager, Store Operations

Sanford Health•Marshfield, WI

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Union Position: No Department Details As Sanford Health Equip expands Durable Medical Equipment (DME) services into the region, we are excited to bring our expertise, service commitment, and patient centered approach to the Marshfield Sanford healthcare community. DME includes essential medical equipment such as mobility aids, respiratory devices, home care equipment, and other products that support patients in safely managing their health outside the hospital. As a growing 30 location DME provider serving communities across the Upper Midwest, we are looking for an experienced operations leader to help us successfully launch these services locally and ensure a strong, reliable experience for the patients and clinicians we support. Summary Oversees the day-to-day activity of the assigned facility location by supervising employees, monitoring financial activity and providing direction in accordance with mission, vision and goals.

Requirements

Bachelor's degree or six years of applicable experience required.
Possesses computer skills including Microsoft Office.

Nice To Haves

Management, sales, and business development experience preferred.
If working within the Sanford HealthCare Accessories facilities, preferred credentials/licensure may vary by location, including Respiratory Therapist (RT) and Assistive Technology Practitioner (ATP) are helpful.
If working within the Sanford Profile facilities, required to achieve and maintain Profile Coach Certification.

Responsibilities

Practices business development using up to date/best practices implemented within department/facility.
Oversees/analyzes inventory management, and profit and loss (P&L) statements to identify opportunities for overall store growth.
Dependent on facility, may also be responsible to lead business development strategies by identifying leads, establishing professional connections in the community, and coordinating the entire team in business development activities.
Represents facility needs and provides professional services at facility; develops/maintains working relationships within community and organizations, when applicable, that may potentially utilize or recommend services.
Assists customer(s)/clients with purchase decisions by providing adequate information, asking probing questions, identifying all requirements the product(s) must fulfill and recommending the best product(s) for their needs, when applicable.
Responsible for hiring and onboarding of any positions available within facility.
Mentoring of by providing consistent feedback, 1:1's, auditing and sit-ins.
Follow-ups with staff as needed with development plans.
Assists colleagues as an in-store coaching resource.
Demonstrates ability to train, organize, standardize and optimize workflow relative to delivery of care.
Remain skilled in developing trust and building rapport while supporting an environment free of discrimination and bias.
Demonstrates excellent skills in customer service, enthusiasm, compassion, teamwork and empathy.
Establishes and maintains advanced understanding of accessories and/or program criteria when applicable.
Possesses strong work ethic and dedication to continued learning, including participation in monthly staff meetings and obtaining required units of ongoing education credits when designated by leadership.
Regularly presents education at staff meetings.
Displays ability to take initiative.
Promotes the culture of learning.
Possesses computer skills including Microsoft Office.
Maintains and expands professional and position development by keeping current on new technology, attending local and enterprise development meetings when necessary, and participating in educational offerings for personal growth.
When applicable, track facility and subject matter effectiveness including key performance indicators (KPIs).
Dependent on facility, may also be responsible for obtaining qualified client/customer leads through internal and external marketing efforts, and setting appointments using company best practices.