MANAGER - STEAKHOUSE

Hard Rock International (USA), Inc.•Rockford, IL

About The Position

Under the direction of the Vice President – Food & Beverage, the incumbent is responsible for the operation of the venue, ensuring the utmost level of guest service & team member performance, and development of innovative service enhancements upholding all brand standards and core values, while meeting or exceeding Hard Rock’s business objectives.

Requirements

Degree in Hospitality, Business or related field required.
A minimum of two (2) year experience as a high-end Restaurant Manager or the equivalent combination of education and experience.
Must have experience in supervising professional hospitality teams.
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
Must successfully pass background check.
Must maintain strict confidentiality relative to financial data and casino policies.
Must be at least twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and Power-Point.
Knowledge of the principles and practices within the Food & Beverage/Hospitality profession required.
Frequently stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk, or hear; and taste or smell. While performing the duties of this job, the employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Prior experience opening new properties/outlets strongly preferred.

Responsibilities

Exhibit conduct in accordance with all IGB and Hard Rock Casino Rockford departmental policies and procedures.
Ensures that all set-up duties are completed on time.
Assists in the training and evaluating of restaurant personnel and enforces food and beverage policies and procedures.
Ensures sanitation compliance throughout restaurant.
Promotes positive customer relations; handles customer complaints.
Foster a winning, solution-oriented work environment, motivating and engagingteam members to continuously deliver the best possible service to our guests.
Inspect and ensure that all facilities and equipment are in excellent working condition and meet all regulatory requirements.
Provide for ongoing inspections and taste tests to insure consistency and outstanding quality in both food and service.
Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
Comply with all internal policies and procedures.
Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
Perform other duties as assigned.
Attend seminars when needed.