Bartender Steakhouse

Pyramid Global Hospitality•Charlotte Harbor, FL

About The Position

The Bartender is responsible for delivering exceptional customer service by preparing the highest quality beverages, and providing timely, accurate, and friendly service for each guest. Bartenders work directly with customers by mixing and serving drink orders. Their responsibilities include verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies. They also handle food orders directly from customers or the wait staff and inform customers of any specials. They ensure food and beverage compliance, restock bar inventory, and manage the overall bar operations. All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Requirements

21 years of age
ServeSafe Food Handler’s Certification or equivalent
1-year experience bartending preferred
Knowledge of federal, state, and local liquor laws
Ability to work varied shifts, including weekends and holidays
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Professional appearance and demeanor, adhering to all grooming and uniform guidelines, including slip resistant shoes
Enthusiastically supports decisions once they have been made by management
Ability to take direction and collaborate in a team environment
Ability to work in a high energy and demanding environment
Excellent time management skills and attention to detail are a must
Good communication skills and the ability to work independently as well as with other team members
Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers
Excellent customer service skills and an ability to communicate effectively, in English
Strong self-motivation and organizational skills
Self-starter able to prioritize and handle various tasks simultaneously
Ability to adapt to changing priorities and unexpected situations
Ability to keep the bar organized, stocked and clean

Responsibilities

Warmly greet and acknowledge guests and takes drink and food order; provides information about menu items and looks for an opportunity for additional sales (upselling)
Engages with guests in a friendly and professional manner, assessing needs and making recommendations
Check identification of guests to verify they are of legal drinking age
Prepare and serve a wide variety of craft cocktail, beer and wines, and food. Must have a thorough knowledge of menu offerings
Eye for detail, properly using drink mixing tools and techniques
Prepares the correct garnishes for cocktails
Accurately processes transactions through the point-of-sale system ensuring cash, credit, and debit transactions are recorded accurately
Responds appropriately to customer concerns
Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests
Ensures a clean, sanitized, and well-stocked bar
Stocks and cleans glassware through the operation and maintenance of the glass washer and sanitizer
Restock and replenish bar inventory and supplies as needed
Performs opening and closing side work, as directed
Follows health, safety, and sanitation guidelines
Inventories all beverages and operation supplies, orders replacement items as needed
Build guest loyalty, uses guest name after obtained
Maintain a clean organized work environment that is free of safety hazards which may include sweeping and mopping
Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety
Other duties as assigned