Manager/Sr. Manager, Campaigns Operations

Salesforce•Chicago, IL

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for a highly organized and detail-oriented Campaign Operations Manager to join our Global Integrated Campaigns team. You will serve as the operational backbone of our campaigns. This role requires comfort with marketing systems and tools, and the ability to thrive in a fast-paced, matrixed environment.

Requirements

5+years of experience in marketing operations, campaign management, or related roles.
Strong knowledge of marketing technology tools such as Salesforce Marketing Cloud, Pardot, Tableau, Optimizely, Marketo, Percolate, CloudDam, or similar.
Demonstrated experience managing campaign workflows, trafficking, and operations across multiple channels.
Familiarity with campaign measurement, KPIs, and pipeline attribution models.
Strong organizational skills with a proven ability to manage multiple priorities in a fast-paced environment.
Excellent communication and stakeholder management skills.

Nice To Haves

Experience with platforms and project workflow tools is a plus
Experience in B2B SaaS or enterprise technology marketing a plus

Responsibilities

Maintain campaign calendars, offer libraries, and intake processes.
Support implementation of campaign operations tools (e.g., project management, DAM, trafficking, or reporting systems).
Build and maintain playbooks, trafficking trackers, and operational dashboards.
Leverage campaign tracking tools, reporting frameworks, and marketing measurement KPIs to monitor and optimize campaign execution.
Collaborate with analytics to ensure proper tagging, setup, and reporting of campaign performance.
Ensure best practices are documented, shared, and embedded across the team.
Build dashboards and reporting frameworks to ensure visibility and accountability.
Provide insights and recommendations to improve operational efficiency and campaign impact.

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

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