Manager, Solutions Engineering - Enterprise

Tailscale

78d • $250,000 - $300,000

About The Position

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. We are looking for a Manager, Solutions Engineering - Enterprise to join our rapidly growing team. The Solutions Engineering team is responsible for customers through the full customer journey (pre-sales to post-sales) by helping to design, implement, and manage their Tailscale deployment to ensure their business objectives are met. The team works closely with Tailscale Sales and Customer Success teams to provide technical expertise and also collaborates with Marketing, Product, and Support. As Manager of Solutions Engineering, you will lead a team that has a major impact on our customer experience, success, and growth. If you are passionate about people leadership, networking, and security, and are excited about working at a fast-growing startup we want to talk to you!

Requirements

• 3+ years of experience in a management role
• 5+ years of experience in a technical, customer-facing role such as a Solutions Engineer, Sales Engineer, or similar
• Excellent communication and presentation skills
• Familiar with networking and security concepts
• Solid technical background with understanding and/or hands-on experience in software development, and web technologies (cloud architecture, CI/CD, etc)

Responsibilities

• Manage and grow a small team, developing their skills, helping advance their careers, and recruiting additional team members
• Set a high standard for your team for customer evaluations and successful rollouts, contributing to new customer acquisition and the expansion of customers
• Work closely with our Sales team to meet and exceed revenue goals
• Collaborate with teams across Tailscale to improve our customer experience, proof of concept process, sales materials, documentation, and more
• Provide feedback to Product and Engineering teams on customer needs and product improvements
• Stay up-to-date on the latest cloud, network, and security technologies and trends, and ensure your team invests in education and development

Benefits

• An inclusive, flexible environment where you can be your authentic self
• A competitive total compensation package including base salary, equity incentive plan, and variable commission
• Comprehensive group benefits with no waiting period for health, vision, dental, and more
• Remote first company with flexibility in how and when you work
• Opportunities to connect with other Tailscalars through annual retreats and team off-sites
• Support for personal and professional development with $1500 USD annually for professional development
• Flexible paid time off program
• Build-your-own home office setup with a company-owned laptop and reimbursement for home internet
• Generous parental leave program from your first day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees