Manager, Solution Lifecycle Management - Duke Cancer Institute

Duke Careers•Durham, NC

21d

About The Position

The Duke Cancer Institute (DCI) Information Systems team is seeking a Manager, Solution Lifecycle Management to lead a dynamic team responsible for managing the full lifecycle of research software solutions—from development to retirement. In this role, you will shape the future of informatics at DCI by driving innovation, optimizing processes, and ensuring compliance across mission-critical applications. You’ll collaborate with multidisciplinary teams, influence strategic decisions, and work on cutting-edge technologies like AI and advanced analytics to improve research and patient outcomes.

Requirements

Bachelor’s degree in a related field OR four years of equivalent technical experience.
Five years of directly related IT experience.
Strong leadership and team management skills.
Ability to communicate technical concepts to non-technical audiences.

Nice To Haves

Experience with research systems, healthcare analytics, or clinical trial management systems.
Familiarity with cloud platforms (Azure, AWS, Google Cloud).
Skills in Python coding, database design/programming, and AI implementation.
Knowledge of software development processes (including Agile) and product management.
Excellent interpersonal, written, and verbal communication skills.
Ability to lead multidisciplinary teams and manage competing priorities.

Responsibilities

Manage and mentor the Solution Lifecycle Management team within DCI Information Systems, fostering a collaborative and innovative culture.
Maintain a team culture that encourages open communication, creativity, and professional development.
Establish regular communication methods and meetings with staff and stakeholders; provide leadership and mentoring.
Provide staff with clear measurable goals, monitor performance and quality of work; assign duties and cross-train as needed.
Lead cross-functional collaboration and project coordination across teams and stakeholders.
Clearly convey technical information to non-technical audiences, both orally and in writing.
Serve as an internal customer account manager, translating requirements into actionable solution roadmaps and deliverables.
Lead the end-to-end lifecycle management of software solutions, including planning, development, implementation, maintenance, and retirement.
Direct and coordinate business requirement sessions with stakeholders to document functional, non-functional, and technical requirements.
Evaluate innovative IT systems, such as AI, machine learning, and advanced analytics, to improve research and patient outcomes.
Analyze, design, and optimize business processes and IT infrastructure to support solution delivery and organizational goals.
Oversee beta testing, upgrades, and system enhancement projects; ensure solutions meet compliance, data governance, and organizational mandates.
Lead multidisciplinary teams and drive consensus on solution priorities and data needs across clinical, business, and research domains.
Provide user technical support and training; ensure staff certifications and compliance with SOPs and regulations.
Seek opportunities for continuous learning and knowledge expansion in data tools, AI, and informatics.