Manager, Software Engineering
About The Position
We are seeking a technically strong and inspirational Manager, Software Engineering to lead development efforts for internal and customer-facing tools. This role is pivotal in driving the success of our One Agent and Lightspeed platforms, which streamline operations and enhance customer experience. Will drive the development and execution of our technology roadmap to create the best tools on the planet for our front-line sales and tech teams, collaborate with cross-functional teams, and ensure the delivery of high-quality products that meet the needs of our customers and business objectives.
Requirements
- Bachelor's Degree in Computer Science or a related field
- Minimum seven years of professional software development experience, including 3+ years in a leadership role
- Strong technical background in relevant technologies (e.g., Go, Java, cloud platforms, CI/CD)
- Strong experience in ReactJS, JavaScript, and Java
- Understanding of API development
- Proven leadership in managing distributed teams
- Deep knowledge of Agile methodologies
- Excellent communication and team-building skills
- Proven ability to lead and inspire engineering teams, foster collaboration, and drive results
- Excellent verbal and written communication skills, with the ability to tailor communication to different audiences
- Strong analytical and problem-solving skills, with a focus on finding creative solutions to complex challenges
- Experience managing software development projects, including scoping, planning, and execution
Nice To Haves
- Background in telecommunications an advantage
- Experience with customer-facing platforms and internal tools preferred
Responsibilities
- Lead and mentor a team of engineers across front-end and API development
- Provide hands-on technical guidance and unblock team members
- Oversee development of centralized platforms for agent and customer use
- Collaborate with cross-functional teams to deliver scalable solutions
- Ensure Agile best practices are followed across the team
- Manage both onsite and offshore development teams
- Split responsibilities across One Agent and Lightspeed applications
- Drive multi-scrum technology feasibility, delivery, and quality in partnership with product and design teams
- Effectively and respectfully drive technical team interactions, persuasively influencing architecture, software design, implementation, and incident recovery
- Advise team members on the quality of software designs, code, tests, and documentation
- Proactively build strong relationships with product, design, and business/operations counterparts within and across teams
- Understand and articulate the financial benefits and costs of capabilities, incorporating this information into decision-making
- Thoroughly vet and refine requirements to clearly articulate their intent
- Establish clear cost and time commitments to stakeholders, ensuring they are met with assistance
- Consistently communicate with stakeholders about expectations and proactively share knowledge to elevate others
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
51-100 employees
