Manager, Software Engineering

NMI

54d•Remote

About The Position

At NMI, Engineering Managers are leaders who drive clarity, alignment, and execution. You will support your engineers' growth, remove obstacles, and help shape the strategy for billing and data capabilities across our ecosystem. You'll be responsible for delivering cross-functional initiatives, partnering closely with finance, product, analytics, architecture, and other engineering teams to ensure your platform areas are secure, scalable, and built for long-term success. The Billing team owns the services and infrastructure that ensure accurate, scalable, and auditable billing across all NMI products. Their mission is to deliver billing systems that are reliable, transparent, and supportive of evolving product and business models. The Data Engineering team is responsible for ingesting, modeling, and transforming data from across the organization. They build and operate the pipelines and data structures that enable analytics, ensuring the business has clean, timely, and trusted data in our BigQuery warehouse. If you're passionate about leading high-impact engineering teams, developing modern cloud-native systems, and enabling business-critical capabilities across billing and data, this is an opportunity to make a measurable difference at NMI.

Requirements

7+ years of experience building software in an agile engineering environment, with at least 5 years in a people-leadership role.
Experience leading teams responsible for backend services, billing systems, data pipelines, or similarly mission-critical infrastructure.
Familiarity with cloud platforms and distributed architectures (GCP preferred; AWS acceptable), and an understanding of how cloud capabilities support reliability, scalability, and performance.
Experience with data engineering or data platform technologies such as BigQuery, Pub/Sub, Dataflow, and ETL/ELT tooling.
Working knowledge of the technologies used by the teams—including PHP 5.6–8.2, Laravel 12, .NET Framework 4.8 / .NET 8, MSSQL, HTML, JavaScript, and React. Direct hands-on expertise in all areas is not required, but familiarity with several is ideal for supporting and guiding the teams effectively.
Strong understanding of API development, system design, microservices, observability, and operational best practices.
Experience with compliance requirements, including PCI DSS, GDPR, and SOX.
Excellent written and verbal communication skills, with the ability to bridge technical and non-technical stakeholders.
Proven track record of delivering complex initiatives across multiple teams or workstreams.

Responsibilities

Understand and support your engineers' unique needs, recognizing their individual skills, goals, and motivations.
Mentor and coach team members using empathetic, growth-oriented communication to help shape their career paths.
Foster a culture of inclusion, equity, and psychological safety where every team member feels valued and supported.
Hire, develop, and retain diverse, high-performing engineering talent.
Effectively manage contractors and full-time team members across multiple countries and time zones, ensuring strong communication, alignment, and collaboration in a globally distributed environment.
Ensure teams remain focused, efficient, and empowered to deliver high-quality software and data systems.
Promote engineering best practices across testing, code quality, observability, documentation, and operational readiness.
Partner with Product Owners, Product Managers, the Director of Product Engineering, and other Engineering Managers to align roadmaps, dependencies, priorities, and success metrics.
Collaborate with architecture, DevOps, security, and finance teams to ensure systems meet NMI's standards for performance, reliability, compliance, and cloud best practices.
Ensure billing and data systems adhere to cloud-native principles and GCP best practices, and are built for scale and long-term sustainability.
Oversee the design, development, and maintenance of NMI's billing frameworks, services, and pricing infrastructure.
Ensure that billing systems are accurate, auditable, and aligned with financial reporting and compliance requirements (e.g., PCI DSS, SOX, GDPR).
Partner with Product and Finance to support new monetization strategies, pricing models, and feature-based billing.
Drive improvements in usage tracking, reporting correctness, invoice generation, and reconciliation processes.
Ensure billing services are reliable, observable, and scalable to support long-term business growth.
Lead the development of data ingestion, transformation, and integration pipelines into BigQuery.
Ensure data quality, governance, lineage, and availability across analytics and operational use cases.
Partner with analytics, product, and engineering stakeholders to design data models and structures that support reporting and decision-making.
Oversee the adoption of ETL/ELT best practices in GCP, including Dataflow, Pub/Sub, and BigQuery optimization.
Advocate for strong data engineering standards, including versioning, documentation, schema management, and automation.