Manager, Software Engineering

Twilio

18d • Remote

About The Position

This position is needed to lead and scale a high-impact engineering team building Twilio’s core IAM platform capabilities, ensuring secure, reliable, and scalable access for developers and customers worldwide.
As an Engineering Manager on the IAM Platform team, you will lead engineers responsible for designing, building, and operating always-on, distributed systems that power Twilio’s authentication and authorization services. You’ll balance people leadership, technical strategy, and operational excellence while partnering closely with Product and cross-functional teams to deliver secure, customer-centric solutions at scale.

Requirements

• You have a minimum of 10+years total software engineering experience with 5 years of proven track record of leading and managing software teams.
• Experience managing multiple work streams within the team
• Bachelor’s or Master’s degree in Computer Science, Engineering or related field.
• Someone who can take an idea and drive and build the roadmap while patterning but not relying entirely in product management.
• Technical Experience with: REST APIs Programming languages: Java/GoLang Datastores like Aurora, DynamoDB Etc. container technologies - Docker/Kubernetes. modern automated testing and CI/CD pipelines.
• SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus.
• Excellent problem solving, critical thinking, and communication skills.
• Broad knowledge of development environments and tools used to implement and build code for deployment.
• Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil.
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring.

Nice To Haves

• Previous experience of the below would be a great plus:
• Co-Pilot and Agentic Authentication and Authorization.
• IAM domain experience.
• Self-service and customer enablement platform

Responsibilities

• Be a champion for your team, setting individuals up for success and putting others’ growth first.
• Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.
• Advocate agile processes, continuous integration and test automation.
• Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.
• Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.

Benefits

• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees