Manager, SMB Business Development - Retention
About The Position
As Manager, SMB Business Development - Retention, you will lead our efforts to drive success in key partnership moments, ensuring that our most valuable restaurant partners maximize their potential on our platform. You will own strategic interventions that drive retention and exclusivity, execute high-stakes deal strategies, and enhance product adoption during pivotal phases of the restaurant partnership lifecycle. Additionally, you will lead a team of four direct reports, focusing on their growth and effectiveness in executing high-impact partnership engagements. This role requires a strategic mindset, strong negotiation skills, and cross-functional collaboration. You will report to Blair Toll, Sr. Manager of Top Restaurant Partnerships, within the Rx Success organization.
Requirements
- You have extensive experience in strategic account management – 6+ years of experience in restaurant partnerships, business development, or enterprise account management.
- You are a strong negotiator – You have a proven track record of structuring and closing high-value deals at pivotal moments.
- You are a people leader – You have experience managing and developing a team of high performers.
- You are data-driven – You leverage data and analytics to inform decision-making and strategy.
- You excel in cross-functional collaboration – You have experience working across multiple teams to drive business outcomes.
- You are a creative problem solver who can build - You have experience ideating, launching and seeing to fruition projects that drive impact.
Nice To Haves
- You have experience in a high-growth marketplace, delivery, or SaaS business.
- You have worked with major restaurant chains or QSR brands.
- You have a background in financial modeling or contract negotiations.
Responsibilities
- Own Key Partnership Moments – Drive successful engagement at critical phases such as renewals, exclusivity negotiations, and strategic initiatives before transitioning accounts back to Account Management.
- Lead a High-Performing Team – Manage and develop three direct reports, fostering career growth and performance excellence.
- Drive Strategic Initiatives – Lead the Top Restaurant Partnerships exclusive and marketplace retention strategy, including churn mitigation, deal structuring, and performance optimization at crucial points in the relationship.
- Execute Competitive Strategies – Develop and implement competitive strategies in response to evolving market dynamics and competitor moves.
- Work Cross-Functionally – Partner closely with Account Management, Account Development, Strategic Finance, Selection, US Local Markets, and Legal teams to optimize retention and enhance partner value during key moments.
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
