Manager, Site Merchandising

PetSmart • Phoenix, AZ

5d • Hybrid

About The Position

The Site Merchandising team enhances the digital shopping journey. They provide an optimized digital experience for our consumers, backed by best-in-class, data-driven insights, and are accountable to the company's priorities. Their responsibilities include driving digital business, optimizing the shopping journey, testing and iterating capabilities, managing content, and conducting business analysis. The candidate is responsible for creating and setting the direction for category-specific e-commerce experiences, ensuring flawless execution, maintaining ongoing operations, driving site KPIs, and developing the team. The ideal candidate will have experience in site merchandising and content management, possess a high level of attention to detail, and have strong business acumen. The candidate should also be able to work independently and as part of a cross-functional team, manage projects effectively, and provide valuable insights. This role requires a dynamic and adaptable leader committed to enhancing the digital customer experience and driving team performance.

Requirements

• Minimum 5-7 years of experience in Site Merchandising, Content Management and/or E-commerce
• Must possess strong business and digital acumen.
• A team player with solid interpersonal and organizational skills, a collaborative mindset, and the ability to navigate and build trust in a complex organization.
• Excellent communicator in both oral and written settings and effectively communicates with senior-level business partners.

Responsibilities

• Strategic Leadership: Develop annual & quarterly strategies in partnership with Merchandising and Marketing partners.
• Ensure alignment on priorities & adapt strategies based on real-time results.
• Customer Journey Optimization: Drive visits, clarity, clicks, and conversions across the site.
• Lead internal search optimization & communicate needs for curated product listing pages
• Basket Building & Testing: Identify opportunities for cross-merchandising and support basket-building efforts.
• Collaborate with the A/B testing team to implement and evaluate tests.
• Content Strategy: Assess and elevate content strategies to drive conversion.
• Build strategy briefs & manage the planning process.
• Performance Tracking and Data Analytics: Monitor KPIs, provide insights, and make recommendations for future actions.
• Collaborate with the Data & Analytics team to develop reporting mechanisms.
• Team Development: Foster a culture of belonging and prioritize team performance.
• Advocate for team members growth through stretch projects and mentorship.

Benefits

• Pet-friendly environment , bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions , enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• Top Dog gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• Sit & Stay Café serving fresh breakfast and lunch options, snacks, & more
• Lil Paws NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services , Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees