Manager, Shared Pediatric Medical Services

PediaTrust•Northbrook, IL

20h

About The Position

PediaTrust is seeking a collaborative and driven leader to manage Shared Pediatric Medical Services. This role involves guiding dynamic teams across Immediate Care, Nutrition, and Health & Wellness, with a focus on improving operations, growing programs, and ensuring an exceptional experience for families. The Manager will oversee operational performance, staff management, and program growth, ensuring high-quality, efficient, and patient-centered care across all service lines. This is an exciting opportunity to lead and grow within the organization, making a meaningful impact in pediatric healthcare.

Requirements

Able to guide, coach, and support team members effectively
Clear, professional verbal and written communication
Quickly identifies issues and implements solutions
Strong time management and ability to prioritize tasks
Comfortable with change and shifting priorities
Handles difficult situations calmly and professionally
Uses metrics and data to improve performance
Encourages a collaborative and solutions-focused team culture
Bachelor's degree in health administration, public health, business, or equivalent professional experience
Experience coordinating, supervising, or managing teams
Demonstrated leadership or supervisory experience in an operational or service-based environment
Previous experience with Electronic Health Records (EHR)

Nice To Haves

Epic experience preferred

Responsibilities

Oversee daily operations of PediaTrust Immediate Care (multiple locations), Nutrition Services, and the Health & Wellness Program, ensuring efficient, high-quality care delivery
Standardize workflows across programs, including rooming processes, call-in protocols, and onboarding procedures
Monitor and manage patient access, flow, and capacity to meet demand across service lines
Lead onboarding for new hires, including Epic, Paylocity, email access, and coordination of on-the-job training
Ensure operational compliance with organizational standards and drive continuous process improvement initiatives
Support physician scheduling in partnership with clinical and operational leadership
Directly supervise Registered Dietitians and PIC support staff (RNs, Medical Assistants, and Front Desk), including hiring, onboarding, scheduling, and performance management
Conduct performance reviews (30/90-day and ongoing) and provide coaching and professional development
Develop staffing models and manage schedules, including PIC-only schedules, new hire rotations, weekend on-call, and holiday call coverage
Identify staffing gaps and implement solutions to ensure appropriate coverage and optimal patient access
Review and approve bi-weekly timecards and manage PTO to ensure accurate payroll and staffing coverage
Foster a collaborative, team-based culture aligned with PediaTrust values
Support the launch, growth, and optimization of the Health & Wellness Program, promoting a multidisciplinary, team-based care model
Partner with clinical leadership to improve outcomes related to nutrition, healthy habits, weight management, and long-term risk reduction
Ensure alignment and integration of care delivery across Immediate Care, Nutrition, and Health & Wellness services
Monitor key performance metrics (access, volumes, patient experience, and quality outcomes) and implement data-driven improvements
Develop content and support execution of bi-annual staff meetings, including training and program updates
Monitor operational and financial performance across service lines, including visit volumes, productivity, and cost management
Support budget adherence through effective staffing and resource utilization
Identify opportunities to improve efficiency, reduce costs, and support revenue growth
Support execution of strategic initiatives and translate organizational goals into actionable operational plans
Partner with leadership to ensure programs meet financial and performance targets
Performs other duties as assigned