Manager - Sewer Maintenance

City of Raleigh North Carolina•Raleigh, NC

36d•Onsite

About The Position

This position functions as one of three Managers in Sewer Maintenance assigned to support the administration of the Raleigh Water Sewer Maintenance Division, including 120+ allocated positions and an annual operational budget of $14 million. The Manager - Sewer Maintenance provides second-level supervision by overseeing three key work programs within the Division to include the Easement Inspections, Easement Maintenance, and Fats, Oils, and Grease Programs. In addition to general supervision and human resources responsibilities, this position will guide the implementation of processes, development of operating policies and procedures, analysis of Division performance, creation of training and development programs, and the completion of overall budget allocations. In addition, managers will work to ensure regulatory compliance with the North Carolina Department of Environmental Quality- Division of Water resources (NCDEQ-DWR) and conformance with the International Standards Organization (ISO) certified Environmental Management System (EMS) 14001:2015. About Us: The City of Raleigh Public Utilities Department, now also known as Raleigh Water, provides water and sanitary sewer services to roughly 198,000 metered customers and a service population of about 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon areas. Our mission is to provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental, and social vitality of our communities. Work Hours and Location: Scheduled working hours are Monday through Friday from 6:30 am to 3:00 pm. This position will report to the Lake Woodard Operations Center, located at 3324 Lake Woodard Dr, Raleigh, NC 27604. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Requirements

Bachelor's Degree in Public Administration, Business Administration, Planning, Engineering or related field, and 7 to 9 years' experience in supervisory level water/wastewater infrastructure system maintenance and repair, project scheduling, or related work
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
Water and sewer construction and operational principles, best practices, tools and equipment procedures, including specialized equipment relevant to area of assignment and following best practices, trends and emerging technologies
Resource management
Metric and Key Performance Indicator development and monitoring
Applicable federal, state and local laws, codes, and regulations
Occupational hazards and applicable safety principles and practices
National Incident Management System-Incident Command Structure (NIMS-ICS) and emergency management
Project management, budgeting, and fiscal management, including monitoring, interpreting, and reporting on budgets, expenses, financial information, and statistics
Actively listening to facilitate meetings and presentations, as well as delivering effective presentations verbally or in writing
Customer service principles
Modern office practices and procedures, such as using standard office equipment and computers along with various software such as word processing, database, and spreadsheet applications
Supervising and evaluating staff performance, including leading, training, and guiding the work of others
Overseeing the implementation and adherence to quality assurance and standards.
Reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data
Researching industry trends, solutions and best practices
Critical thinking and problem-solving
Developing policies and procedures
Interacting with coworkers, supervisors, the general public, and others to exchange or convey information and to receive work direction, exercising political acumen, tact and diplomacy and implementing the principles and practices of conflict resolution

Nice To Haves

Collections Grade III Certification, or the ability to obtain within two (2) years of hire

Responsibilities

Supervises, manages, and evaluates assigned employees and makes decisions about hiring, discipline and/or termination of employees. Provides and/or facilitates employee training and development, determines or makes recommendations regarding new hire salaries and salary changes, and acts as liaison between employees and management
Monitors and verifies various divisional key performance indicators (KPIs) and metrics to ensure regulatory compliance with the state issued Collection System Permit. Advises programs to adjust operations accordingly to meet established goals and remain permit-compliant, providing environmental protection and pollution prevention to the community
Administers the division's ISO 14001-2015 Environmental Management System to achieve continual improvement and intended outcomes while reaching established goals and objectives in various initiatives consistent with the City's Water Business Plan
Establishes and implements departmental policies, goals, objectives, and procedures in conjunction with industry best practices and the City's strategic initiatives
Directs and coordinates divisional financial and budgetary activities to meet division needs. Oversees general purchasing, inventory management and controls, long-range planning of equipment and tool needs, requests for additional personnel, and development of the departmental budget including prioritizing the annual Capital Improvement Program budget plan
Facilitates a collaborative and positive working environment for all employees, following our organizational values. Acts as the first step in hearing employee appeals to discipline issued, and renders decisions concerning pay reduction, suspensions, and terminations of staff members
Manages the Administration Team for the Sewer Maintenance Division (SMD), supervising program leads, creating training material and giving presentations, summarizing efforts at the City and department level, and bringing this information back to the SMD team
Summarizes and presents divisional accomplishments at department Business Plan meetings and takes on leading roles in internal and external stakeholder organizations
Manages elevated customer service interactions, such as customer dispute resolutions and intra/interdepartmental service requests. Facilitates City- wide, department-wide, and divisional safety training, meetings, and initiatives to review and draft policies
Analyzes accidents and injuries to develop and maintain a strong safety culture, protecting employees and reducing injuries and liability