Manager, ServiceNow Architect and Development

University of Virginia • Charlottesville, VA

28d • Hybrid

About The Position

The IT Service Management team within UVA's Information Technology Services department is seeking a ServiceNow Architect and Development Manager to drive the architecture, implementation, and optimization of ServiceNow solutions that support organizational objectives and strengthen operational excellence. This is a hands-on leadership role, ideal for someone who enjoys blending technical depth, platform strategy, and team leadership to deliver scalable, secure, and intuitive ServiceNow capabilities.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; or equivalent experience.
• Extensive experience with ServiceNow architecture, development, and platform management.
• Demonstrated ability to lead teams and manage complex technical initiatives.

Nice To Haves

• ServiceNow certifications (Architect, Developer, Admin, Implementation Specialist, etc.).
• Experience working in higher education, large enterprise environments, or ITSM-driven organizations.
• Strong understanding of platform security, governance, integrations, and automation best practices.

Responsibilities

• Architect & Design Solutions: Lead the design of ServiceNow solutions, including architecture, data models, integrations, workflows, and automation. Translate business requirements into scalable, maintainable ServiceNow specifications.
• Drive Process Improvement: Identify and execute opportunities for innovation and optimization across the ServiceNow ecosystem.
• Lead & Mentor: Provide technical guidance and mentorship to the development team. Foster collaboration, accountability, and continuous learning.
• Security & Compliance: Analyze platform security configurations; recommend and implement improvements to meet governance and regulatory standards.
• Configure & Optimize: Customize and configure ServiceNow modules (Service Catalog, Incident, Change, CMDB, etc.) to meet organizational needs. Resolve performance issues and ensure platform reliability.
• Documentation & Training: Produce clear technical documentation and contribute to user-facing materials. Conduct training for stakeholders and end-users as needed.
• Support: Provide technical support for ServiceNow operations and participate in platform-related incident response.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees