Manager - Service
About The Position
CRST's maintenance operations are critical to delivering safe, reliable transportation across our network. Our shops support a wide range of equipment and operating models, requiring strong leadership, operational discipline, and a relentless focus on safety and quality. As a Manager - Service, you'll own the day-to-day and financial performance of an assigned maintenance shop. You'll lead supervisors, foremen, and technicians, manage the shop-level budget, and ensure maintenance work is completed safely, efficiently, and in alignment with CRST standards and business goals.
Requirements
- High school diploma or equivalent
- Experience leading maintenance or shop operations with direct people leadership responsibility
- Strong understanding of equipment maintenance, repair processes, and shop workflows
- Ability to manage budgets, control costs, and improve operational efficiency
Nice To Haves
- Two-year degree or applicable work experience with demonstrated success
- Experience managing high-volume or complex maintenance operations
- Proven ability to drive performance improvements through metrics and process discipline
Responsibilities
- Own the operational and financial performance of an assigned maintenance shop
- Lead, coach, and develop shop leadership and technicians, including hiring and performance management
- Manage labor and operating costs while driving productivity and quality outcomes
- Ensure compliance with maintenance procedures, safety standards, and documentation requirements
- Monitor performance metrics, identify trends, and implement improvements to optimize shop operations
- Partner with Operations and other stakeholders to support service continuity and fleet reliability
- Provide technical guidance and escalation support for complex maintenance issues
Benefits
- Comprehensive package including medical, dental, and vision coverage
- Prescription drug and telemedicine services
- Company-paid life and disability insurance
- Retirement savings with company match
- Paid time off, holidays, and parental leave
- Plus additional voluntary benefits and employee discounts
- Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
