Manager, Service Transformation

Xylem • Charlotte, NC

2d • $115,000 - $135,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

Requirements

• Bachelor’s degree with emphasis in Business Administration, Finance, Engineering, Management or a related field required.
• 7-10+ years’ experience in management and successful demonstration of key responsibilities and knowledge
• Ability to be in the field (industrial job sites), learn and understand the business and build credibility
• Proven leadership and collaboration skills
• Proven ability to critically evaluate information gathered from multiple sources, reconcile conflicts, evaluate options and propose solutions to complex issues
• Demonstrated organization, prioritization and time management skills
• Demonstrated ability to lead indirect teams to achieve business outcomes
• Program/Project Management experience
• Advanced skills with Microsoft Office Suite
• Self-starter with internal motivation
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Continuous improvement mindset
• Change management mindset

Responsibilities

• Leads the strategic process and development of service transformation within the Heavy division of the Water Solutions & Services (WSS) segment of Xylem
• Partner with the Regional leadership team in implementing and sustaining of current and future Service MOS
• Works as liaison across multiple functional partners to drive Service Transformation projects to deadlines and impacts (IT, HR, Finance, Engineering)
• Ensure training plans and development for AQUA pro (service personnel) are aligned to digital strategy and evolution of required skills
• Serves as escalation path for system and process questions and challenges
• Provides input and suggestions to Operations Excellence team for additional business/process improvements
• Collaborates with the DCC (Digital Command Center), OSE’s (Operational Support Engineer) and I&E (Instrumentation & Electrical) teams to ensure Operational sites have the necessary visibility to deliver the contracted quality and quantity of water
• Utilizes quantitative and qualitative data to inform and guide business decisions, ensuring actions are based on objective evidence rather than intuition or bias.
• Demonstrates the ability to inspire, guide, and influence others regardless of formal position or reporting structure.
• Build trust and credibility through expertise, clear communication, and collaborative relationships.
• Demonstrates a Return on Investment (ROI) Approach to Decision Making
• Assures alignment with WSS segment’s standard Service Management Operating System
• Solicits on-going feedback scheduling adjustments and improvements as needed

Benefits

• At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.
• At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.
• We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees