Manager, Service Planning - Central Valley
About The Position
The Service Planning & Design leadership job family is responsible for customer advocacy, project coordination, and delivery for new business electric and gas customer projects, designs, cost estimates, contracts, accounts receivable, dependency management, clerical services, and other related services. Incumbents are responsible for strategic engagement and ongoing new-business relationship management with large builders and developers, cities and counties, and active strategic customers in PG&E’s service territory. Responsibilities include planning for and addressing emerging legislation and trends in new business gas and electric service, partnering with internal stakeholders from other lines of business to successfully enable new business gas and electric load to support economic vitality and housing growth requirements, and providing support during major emergencies. • This position is hybrid. You will work from your remote office and your assigned location based on business needs. The headquarters location is flexible within the Central Valley of the PG&E service territory with preference in Fresno or Kern.
Requirements
- Bachelor's Degree in Business Administration or a job-related discipline or equivalent experience.
- 6 years of job-related experience
- 4 years of utility/construction/urban planning experience, including experience with service planning, estimating, project management, technical customer service, and/or other relevant experience.
Nice To Haves
- Construction management certification
- Project management professional – PMP
- 3 years of prior supervisory/managerial experience
- Experience managing a geographically dispersed team
- Experience managing bargaining unit employees
- In-depth knowledge of California Public Utility Commission General Orders GO 95, 128, and 165 requirements and bargaining unit contracts.
- Proficient knowledge of electric utility construction, maintenance, resource planning, regulatory compliance, tariffs, and safety best practices.
- Ability to understand, interpret, and communicate electrical work procedures, work methods, standards, policies, and guidelines.
- Full knowledge of utility industry safety practices and requirements.
- Project management skills with large capital projects.
- Excellent interpersonal and communication skills to effectively influence and build relationships with peers, subordinates, management, and customers.
- Adapts to changing business needs, conditions, and work responsibilities.
- Strong business and financial acumen to effectively develop and manage debt. Budgets, expenses, and variances.
- Advanced skills in Microsoft Office and SAP.
Responsibilities
- Manages Supervisors and staff providing customer consultation for new business opportunities, customer advocacy, project management, and designs for new business gas and electric customers, overseeing the new service process roadmap and driving revenue generation for the company.
- Maintains overall customer experience of new business customer services and projects within regions or specialized areas, coordinating across leadership for service delivery.
- Manages Supervisors and staff to drive performance through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
- Identifies, addresses, and escalates customer delivery and satisfaction issues. Engages with customers, builders, and contractors to understand current and emerging needs, and solicits senior leadership review and/or action when needed.
- Identifies, leads, and manages organizational performance and process improvement initiatives to support new business customer strategies and goals.
- Manages organization, supervisor, and employee performance in alignment with new business customer delivery goals and metrics, including safety, productivity, quality, customer satisfaction, and areas of improvement.
- Establishes and maintains effective relationships with union business managers.
- Manages adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines, and contracts. Ensuring work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria, and compliance requirements.
- Creates, promotes, and manages a safety-first work environment and culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
