Manager, Service Ops

Otis•Seattle, WA

1d•$118,000 - $150,000

About The Position

Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction.

Requirements

High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
Experience working with a team of technicians is required
Leadership experience is required
Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
Strong computer and technology skills, business acumen and a passion for customer service
Travel is required within your territory, driver’s license as required for your territory
Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Nice To Haves

Elevator industry experience is desired, but not required

Responsibilities

Ensure field employee safety and quality of service in your territory
Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
Ensure effective and efficient allocation of available resources such as manpower and materials
Conduct field education training with field workforce
Improve efficiencies, managing route schedules and callback rates
Understand how to provide technical support to field staff, either self-provided or redirected to other experts
Authorize repair orders and tracking completion
Lead change toward better efficiency and communication

Benefits

401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave
Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities