Assistant Service Ops Manager

Albertsons Companies • Plano, TX

7d

About The Position

The Service Operations Assistant Manager is first and foremost responsible for
guest relations and satisfaction. He/she assumes total store responsibility in
Store Director, Assistant Store Director, Grocery Manager, and Service
Operations Manager’s absence. He/she serves as Controller of cash and returned
checks and is responsible for assisting the Service Operations Manager in
achieving front-end productivity goals while helping to maintain superior guest
service and satisfaction.

Albertsons Companies is at the forefront of the revolution in retail.
Committed
to innovation and fostering a culture of belonging, our team is united with a
unique purpose: to bring people together around the joys of food and to inspire
well-being.
We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a
leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732
pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing
plants across 34 states and the District of Columbia. Our well-known banners
include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United
Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star
Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community
Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep
local roots, offering an easy, fun, friendly, and inspiring experience, no
matter how customers choose to shop with us. We celebrate the rich diversity of
the communities we serve, and strive to create a workplace where everyone has
equal access to opportunities and resources, and can fully contribute to their
and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and
bring your best self to the table.

Disclaimer
The above statements are intended to describe the general nature of work
performed by the employees assigned to this job and are not the official job
description for the position. All employees must comply with Company, Division,
and Store policies and applicable laws. The responsibilities, duties, and skills
of personnel may vary within store and/or from store to store and the official
job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the
basis of race, gender, ethnicity, religion, national origin, age, disability,
veteran status, gender identity/expression, sexual orientation, or on any other
basis prohibited by law. Consistent with applicable state and local law, the
Company will consider for employment qualified applicants with arrest and
conviction records.

Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Required to work 40 hours per week; this will involve multiple opening, closing and day shifts depending on the store needs
• Minimum of one year store experience
• Must maintain Certified Food Safety Manager certification
• Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
• Ability to function as a team member and get along with others

Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Responsible for assisting in hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers. Coordinates scheduling with the Grocery Manager
• Responsible for assisting in the management of all Service Counter functions
• Responsible for assisting in the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
• Responsible for assisting in supervising and ensuring proper checking and bagging techniques are being used
• Responsible for assisting in ensuring proper bookkeeping procedures are implemented
• Assists in ordering supplies for front-end maintenance of store; coordinates needs with Grocery Manager
• Responsible for assisting in performance evaluations and coaching sessions of all team members within department and completion in a timely manner
• Assist with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
• Assist with general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager
• Assist with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
• Assists in delegating and assigning trainers as necessary
• Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• In stores without a Talent Relations Manager, assists the Service Operations Manager with serving as the designated human resource manager to handle the hiring, training and orientation objectives
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Assist with overall guest and team member safety
• Greets and speaks politely with every guest on premises
• Performs other duties as requested or required by management

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees