Manager, ServiceNow Development

Take-Two Interactive Software, Inc. • Austin, TX

69d

About The Position

Take-Two Interactive is looking for an inspirational, dynamic, and charismatic ServiceNow Development Manager to lead a team of professionals focused on delivering exceptional ServiceNow solutions. This role dynamic leader will forge peer and business relationships and strive for continuous improvement in processes and team performance. The ideal candidate thrives in a constantly evolving environment, demonstrating expert technical competence, strategic thinking, and a passion for innovation. They will oversee development activities, ensure platform health, manage technical debt responsibly, and embody Take-Two's core tenants in their approach to work.

Requirements

• At least 1 year direct people management experience.
• Advanced technical understanding of ServiceNow product suites, including ITSM, ITAM, Security Operations, HR Service Delivery, Sourcing and Procurement, and AppEngine.
• Success with end-to-end lifecycle of ServiceNow development projects, from planning and design to deployment and maintenance.
• Thorough grasp of scripting (JavaScript, REST APIs, etc.) and ServiceNow integrate-ability in a broader technology landscape.
• 7+ years in ServiceNow development, administration, and platform architecture.
• 5+ years of leading technical team(s).
• Excellent organization, presentation and conflict resolution skills, with a strong intuition for business.
• Bachelor’s degree or equivalent experience in Engineering, Computer Science, or IT-related field.

Nice To Haves

• ITIL and ServiceNow certifications (CSA, CAD, CIS, CMA, or CTA) preferred.

Responsibilities

• Lead and mentor a team of ServiceNow developers, ensuring high-quality and timely deliverables aligned with business needs.
• Oversee end-to-end development lifecycle on the ServiceNow platform—including requirements gathering, design, configuration, testing, deployment, and support.
• Drive creative solutions to complex problems while maintaining a focus on platform health, performance, and scalability.
• Act as an effective moderator when prioritizing tasks and managing expectations in a fast-paced environment.
• Evaluate emerging ServiceNow features and industry trends to recommend improvements and innovations.
• Promote a culture of agility, continuous learning, and proactive problem-solving within the team.
• Collaborate with business stakeholders, IT leaders, and process owners to translate requirements into technical solutions that align with platform best practices.
• Ensure platform governance, scalability, and performance through effective architecture and coding standards.
• Own and manage the ServiceNow roadmap, identifying new capabilities and driving continuous improvement.
• Establish and enforce development best practices, code reviews, and documentation standards.
• Coordinate with ServiceNow support and vendors to resolve platform-related issues or upgrades.
• Monitor and report on team performance, project milestones, and platform health.

Benefits

• Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Fitness allowance, employee discount programs, free games & events and stocked pantries.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees