Manager, Security Operations Center - Bar Harbor

Jackson Laboratory • Bar Harbor, ME

33d • $80,167 - $116,242

About The Position

The Security Manager is responsible for providing operational support and leadership to Security Services programs and facilitating the development and implementation of JAX wide Security Operating Procedures (SOPs), emergency management and preparedness plans across all sites of The Jackson Laboratory (JAX). This position leads security operations and ensures a safe environment for the safety and security for the people, programs, and property of The Jackson Laboratory. Oversees the daily functions of the Security Operations Center, the central hub for emergency response, global security coordination, and travel safety. Partners closely with leadership across departments to address tactical and strategic security challenges, manage budgets and personnel, and implement procedural improvements. Provides technical expertise for alarm systems, access controls, and building automation, while upholding world-class security standards through rigorous training, cross-functional engagement, and operational excellence.

Requirements

• Demonstrated ability to develop and utilize service and staff performance metrics to meet service and individual performance goals to meet service quality.
• The incumbent must have experience and proven success in staff management, mentoring, motivation and training, including the ability to delegate responsibilities and monitor activities of direct reports.
• Good working knowledge and understanding of current electronic security equipment, systems and computer-based security programs in the security industry.
• Excellent customer service and team building skills. Ability to lead others effectively, ability to multi-task and meet timelines that are impacted with short turn around and result deliveries.
• Bachelor's degree in business, Emergency Management, Criminal Justice or related discipline, master's degree preferred.
• Minimum of 2 years supervisory experience; or equivalent combination of education and experience 4+ years in a role where Security Services was a primary responsibility

Nice To Haves

• Certification from ASIS and/or Association of Certified Fraud Examiners (CPP/PSP/PCI/CFE, etc.) preferred.

Responsibilities

• Coordinates and manages day-to-day activities within the group and cooperates with other areas throughout the Laboratory to improve security, maintain safe work environment and deliver value-added services, for singular and multiple assigned sites. Performs employee orientations, security awareness briefings and contractor security presentations and promotes a security/safety-minded culture. Develops and mentors' staff of full time and per diem Security Officers. Monitors individual performance and completes annual reviews. Is responsible for staffing requirements including hiring and terminations.
• Assists in developing departmental goals and objectives; recommends, implements, and administers policies and procedures to enhance service and operational effectiveness. Assists in the development of departmental budget and ensures that costs are maintained within established limits. Optimizes service delivery through continuous improvement and incorporation of value-added services into the Security Services organization, including projects and specific programs. Works with JAX stakeholders from all departments on security related projects and Critical Event Management (CEM).
• Performs and coordinates formal and informal risk and threat assessments for Jackson Laboratory owned and operated facilities creating prioritized and phased plan to address deficiencies and mitigate the risks and threats that are identified.
• Leads in the selection, training and development of security team members. Assists members with establishing and achieving professional development goals and promotes an atmosphere of continuous performance improvement. Provides justification to support training and development investment for assigned staff.
• Maintains rapport with and serves as primary contact point and liaison for contractors, outside vendors, and external law enforcement and other emergency response agencies by establishing personal contact and cooperating to resolve situations.
• Manages (or manages through designee) identification issuance and access control systems and services, the video management system, and initiates maintenance and repair requests as needed to sustain peak performance.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees