Manager, Security Engineering | Remote, USA

Optiv•Leawood, KS

48d•Remote

About The Position

The Manager, Security Engineering will oversee Optiv Security Engineering Services in alignment with the business objectives of the organization. The Manager is responsible for activities related to maintaining, onboarding, and expanding customer security platforms. The Manager will take the lead in working cross functionally to resolve key customer and engineering challenges. They support initiatives and other priorities by staying abreast of current security trends and engineering capabilities. The role requires involvement with key stakeholders and maintains a positive relationship with clients while serving as an escalation point for service delivery. This person will also define policies, procedures, and best practices. The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with development and continuous improvement of the Cyber Operations services.

Requirements

Bachelor's Degree (B.A.) from four-year college or university Information Technology, Information Security/Assurance, Engineering or similar area of study; or at least five years related experience and/or training; or equivalent combination of education and experience preferred
5 or more years of experience in service delivery management required
5 or more years Information Technology experience required
5 or more years of IT security experience required
3 or more years of Managed Services experience required
Demonstrated experience building technical relationships
Team-oriented and possess excellent problem solving, interpersonal, verbal and written communication skills
Strong customer relationship skills
Experience supporting Managed Services sales processes

Nice To Haves

3 or more years of SIEM Engineering experience preferred
One or more certifications in Security/Networking including Security+, GSEC, PMP, GCIA, GCIH, CISSP or other security specific vendor/product certifications preferred

Responsibilities

Lead the Security Engineering Team(s)
Responsible for the overall Cyber Operations client life cycle management
Ensure engineering expectations are set, understood, agreed upon, and met
Build and improve integration process as needed to continue to improve service efficiency, effectiveness and client satisfaction
Monitor service delivery for contractual compliance
Assist with ensuring service descriptions match platform and service capabilities
Review and suggest change orders where applicable
Serve as a point of contact for service levels, escalations and issues for the customer
Working knowledge of business processes and workflows along with the ability to communicate them in lay person's terms
Develop service action plans based on root cause analysis, trends and customer inputs
Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis for engineering team(s).
Provide timely, accurate and relevant internal utilization reporting.
Ensure day-to-day service operations are delivered to clients.
Validate service level agreements are being met for clients
Work with vendor(s) to ensure tickets and bugs are reported and addressed
Engage in on-call scheduling and duties to act as a point of escalation for both missed pages and for higher level business decisions.
Assist internal IT teams to ensure functional systems are operating as intended.
Effectively manage associate through principal level engineers

Benefits

A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)

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