Manager, Salesforce

BCAA

7d • $130,000 - $165,000 • Hybrid

About The Position

Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are currently hiring a Manager, Salesforce based in our Head Office in Burnaby, reporting to the VP, Applications & Infrastructure. As a Manager, Salesforce, you will lead the delivery, performance, and continuous improvement of BCAA’s Salesforce platform. You will oversee a cross-functional team of architects, developers, business analysts, and Salesforce administrators, ensuring the delivery of scalable, secure, and high-quality solutions aligned with business priorities. This role is responsible for bridging technical execution with business strategy, driving agile delivery practices, and enabling teams to deliver value in a predictable and efficient manner. You will also play a key role in shaping platform roadmaps, optimizing team performance, and fostering a culture of continuous improvement and innovation across the Salesforce ecosystem. Who you are: A people-first technical leader who builds, coaches, and develops high-performing teams. A strategic thinker who connects business objectives to scalable technical solutions. A collaborative partner who works effectively across engineering, product, and business teams. A strong communicator who can translate complex technical concepts into clear business outcomes. Comfortable leading in agile environments and driving delivery through influence and empowerment. A proactive problem solver who navigates ambiguity and drives results. Passionate about continuous improvement, innovation, and delivering customer value. Once you’re here you’ll: Lead the delivery and continuous improvement of the Salesforce platform, ensuring alignment with business priorities and strategic objectives. Function as a Scrum Master and direct delivery teams to enable efficient, predictable flow of work. Partner with Product Managers, Product Owners, and Business Analysts to shape product vision, backlog priorities, and roadmap planning. Drive agile delivery practices, ensuring work is visible and value is delivered consistently and reliably. Remove impediments and support teams in resolving issues that impact delivery, performance, and team effectiveness. Leverage GenAI tools to build code. Oversee the design and development of solutions for new and existing systems, ensuring scalability, performance, and security. Contribute subject matter expertise to architecture discussions and support short- and long-term platform roadmaps. Ensure alignment of solutions with enterprise architecture, data standards, and application governance processes. Promote best practices in coding, DevSecOps, automation, and the use of emerging technologies including AI. Establish and support production support frameworks to ensure responsiveness, ownership, and system reliability. Oversee release planning and execution, including risk identification, mitigation planning, and post-release support. Lead incident reviews and retrospectives, using insights to drive continuous improvement and operational excellence. Manage vendor relationships, ensuring quality delivery, performance, and alignment with business expectations. Support financial planning activities, including resource forecasting, budgeting, and variance analysis. Build and develop high-performing teams through coaching, performance management, and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum 6 years of technical experience in application development or platform delivery.
• Minimum 4 years of experience leading and managing technical teams.
• Strong experience in application architecture, solution design, and data modelling.
• Proven experience leading development and solution delivery teams in agile environments.
• Experience with Scrum, Kanban, or other agile delivery frameworks.
• Strong understanding of DevSecOps practices, automation, and modern delivery pipelines.
• Experience supporting system design, development, testing, and release management processes.
• Demonstrated ability to manage complex initiatives and deliver enterprise-level solutions.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills with the ability to engage stakeholders at all levels.
• Ability to build structured processes, documentation, and best practices across teams.

Nice To Haves

• MBA or Master’s level degree.
• Scrum Master or Agile certifications.
• Experience in large, complex IT environments with multiple systems and stakeholders.
• Expertise with Kanban and continuous delivery practices.

Responsibilities

• Lead the delivery and continuous improvement of the Salesforce platform, ensuring alignment with business priorities and strategic objectives.
• Function as a Scrum Master and direct delivery teams to enable efficient, predictable flow of work.
• Partner with Product Managers, Product Owners, and Business Analysts to shape product vision, backlog priorities, and roadmap planning.
• Drive agile delivery practices, ensuring work is visible and value is delivered consistently and reliably.
• Remove impediments and support teams in resolving issues that impact delivery, performance, and team effectiveness.
• Leverage GenAI tools to build code.
• Oversee the design and development of solutions for new and existing systems, ensuring scalability, performance, and security.
• Contribute subject matter expertise to architecture discussions and support short- and long-term platform roadmaps.
• Ensure alignment of solutions with enterprise architecture, data standards, and application governance processes.
• Promote best practices in coding, DevSecOps, automation, and the use of emerging technologies including AI.
• Establish and support production support frameworks to ensure responsiveness, ownership, and system reliability.
• Oversee release planning and execution, including risk identification, mitigation planning, and post-release support.
• Lead incident reviews and retrospectives, using insights to drive continuous improvement and operational excellence.
• Manage vendor relationships, ensuring quality delivery, performance, and alignment with business expectations.
• Support financial planning activities, including resource forecasting, budgeting, and variance analysis.
• Build and develop high-performing teams through coaching, performance management, and continuous improvement initiatives.

Benefits

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees