Manager, Sales

Hendrick Automotive Group•Bradenton, FL

2d•Onsite

About The Position

Responsible for leading the Sales Department. The Sales Manager is responsible for operations, sales performance results, employee supervision, and customer satisfaction in the Sales Department. Supervisory Responsibilities: This job has direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Ensure successful achievement of all monthly sales & CSI objectives for the dealership, as outlined by the manufacturer and the Hendrick Pre-owned Performance Plan Objectives. Ensure successful achievement of Autoguard Tier 3 each month. Ensure MOC reputation achievement each month, per the Hendrick guidelines. Responsible for improving sales and operations. Works with upper management and Human Resources to make hiring and discipline decisions. Assists sales team with processing or completing sales. Trains and supervises sales team, ensures compliance with manufacturer training requirements. Develops promotions to motivate sales team. Sets schedules for sales team. Oversees department inventory. Interacts with customers to ensure customer satisfaction. Responsible for sale price & trade-in vehicle appraisal decisions. Ensures proper reporting of sales to manufacturer(s). Has working knowledge of factory(s) incentive programs. Attends required manager meetings. Maintains effective employee relations. Maintains an organized, clean and safe work area Participates in required training Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned

Requirements

Excellent sales skills, prior supervisory experience preferred.
Working knowledge of automotive sales industry.
Valid Driver’s License
Intermediate skills in Microsoft Office products.
Intermediate ability and knowledge of Dealership Management System and web based applications.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Responsibilities

Ensure successful achievement of all monthly sales & CSI objectives for the dealership, as outlined by the manufacturer and the Hendrick Pre-owned Performance Plan Objectives.
Ensure successful achievement of Autoguard Tier 3 each month.
Ensure MOC reputation achievement each month, per the Hendrick guidelines.
Responsible for improving sales and operations.
Works with upper management and Human Resources to make hiring and discipline decisions.
Assists sales team with processing or completing sales.
Trains and supervises sales team, ensures compliance with manufacturer training requirements.
Develops promotions to motivate sales team.
Sets schedules for sales team.
Oversees department inventory.
Interacts with customers to ensure customer satisfaction.
Responsible for sale price & trade-in vehicle appraisal decisions.
Ensures proper reporting of sales to manufacturer(s).
Has working knowledge of factory(s) incentive programs.
Attends required manager meetings.
Maintains effective employee relations.
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned