Manager, Sales-Tele Sales
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Tele Sales Manager a telephone-based position responsible for leading a team of consultants to help grow the customer base by crafting sales plans, supporting the team design, and implementing short- and long-term strategic sales plans. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high-performing team.
Requirements
- Client development
- Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership
- Coaching
- Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions
- Performance management
- Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results
- Demonstrating value
- Proactively and consistently demonstrates the value of partnering with American Express
- Results focus
- Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
- Market, industry, & product knowledge
- Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
- Strategic thinking
- Leadership and team motivation
- Personal accountability
- Compliance focused
- Bachelor's degree preferred
- Corporate experience
- Experience leading sales team, 3 - 5 years minimum
- Experience partnering with clients across various markets / industries
- Experience in a highly regulated industry
Responsibilities
- Strategic planning (20 – 30%25 of time)
- Drive overall team strategy to achieve business goals and sales targets from trigger-based leads
- Collect customer feedback and distribute internally to influence product development based on customer need
- Coaching and development (20 – 30%25 of time)
- Coach and develop a group of consultants to drive growth and hit sales targets
- Hire and on-board new Tele Sales consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles
- Performance management (10 – 20%25 of time)
- Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
- Partner closely with specialized sales teams (e.g., AP Automation) to develop cross-sell opportunities
- Business development (10 – 20%25 of time)
- dentify key client opportunities and handle client escalations, as needed
- Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets
- Compliance (100%25 of time)
- Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
- Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interactions
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
