Manager, Sales Operations, US

Trend Micro Inc.•Irving, TX

32d

About The Position

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision One enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here. TrendMicro.com Position Summary: We are seeking a highly motivated and strategic Sales Operations Manager to support our South Sales Team. This role will partner closely with Regional Sales Leaders to drive operational excellence, optimize sales processes, and enable the team to achieve and exceed revenue goals. The ideal candidate combines a deep understanding of sales operations best practices with strong analytical and leadership skills, acting as both a trusted advisor and a driver of execution.

Requirements

Bachelor's degree in Business, Finance, Operations, or related field; MBA preferred.
5-8 years of experience in Sales Operations, Business Operations, or Revenue Operations.
Strong expertise in CRM systems (Microsoft Dynamics preferred), sales analytics, and reporting tools (Excel, Tableau, Power BI, or similar).
Proven track record in sales forecasting, territory planning, and pipeline management.
Ability to influence and partner with senior sales leaders and cross-functional stakeholders.
Strong analytical mindset, with the ability to translate data into actionable insights.
Exceptional organizational and project management skills; able to handle multiple priorities with agility.
Excellent communication and leadership skills; ability to motivate and guide others.

Responsibilities

Serve as the primary operational leader for the South Sales Team, supporting Regional Vice Presidents, Code Leaders, Account Executives, Marketing and Channel teams.
Own sales forecasting, pipeline health, and business performance reporting; provide insights that drive sales productivity and strategic decision-making.
Partner with Sales Leadership on territory design, quota setting, and resource allocation.
Lead and manage end-to-end sales operations processes including deal structuring, pricing approvals, order management, and contract compliance.
Drive adoption and effective use of CRM (Microsoft Dynamics) and other sales tools, ensuring data accuracy and consistent reporting standards.
Support planning and execution of quarterly business reviews (QBRs), annual planning, and go-to-market strategy initiatives.
Collaborate cross-functionally with Finance, Marketing, Channel, and Operations to ensure alignment of business goals and execution.
Identify process inefficiencies and lead continuous improvement initiatives across sales workflows.
Act as a change agent, enabling the South Sales Team to adopt new processes, tools, and operational best practices.
Coach, mentor, and provide guidance to Sales Operations Representatives or Analysts supporting the region.