Manager, Sales Operations – Commissions

Spotify•New York, NY

24d•$115,700 - $165,286•Hybrid

About The Position

Sell what you love. For us and millions of users across the globe, thatâs Spotify. Join the Sales team and youâll build the relationships that help grow our business in existing markets and beyond. We donât just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. We are seeking a Manager, Sales Operations - Commissions to join our dynamic Sales Operations team! The focus of the Sales Operations team is improving business growth and performance by being the objective, trusted partner to Sales Leadership. As a Manager, Sales Operations, you will play a critical role in driving Spotify Adsâ global sales productivity, strategic planning, and operational efficiency. This position centers on end-to-end ownership of Bonus & Commissions operations, cross-functional program management, and delivering insights that align to revenue strategy and organizational goals. The ideal candidate is highly analytical, proactive, comfortable working independently, and capable of managing complex, recurring operational programs while collaborating with partners across Sales, Finance, Sales Compensation, and Operations.

Requirements

You have 5+ years of experience in Sales Operations or Revenue Operations with direct, hands-on experience in Sales Commissions or incentive-compensation processes.
You are familiar and comfortable with month-end and quarter-end commissions cycles, including managing data inputs, resolving discrepancies, and partnering with cross-functional teams.
You are adept in commissions or incentive-compensation platforms and comfortable working with complex datasets; experience partnering with system vendors or managing platform functionality is a plus.
You have strong analytical skillsâboth quantitative and qualitativeâwith the ability to interpret data, identify trends, and deliver clear, actionable insights.
You are extremely detail-oriented and skilled at identifying errors, validating data, and building audit frameworks.
You have strong proficiency in Microsoft Excel/Google Sheets; familiarity with Salesforce, SQL, or BigQuery is a plus.
You have demonstrated ability to maintain objectivity and discretion with confidential information.
You are highly organized, able to manage multiple priorities, and proactive in solving ambiguous problems independently.
You have a proven track record of working cross-functionally and influencing stakeholders at various levels, with the ability to lead programs and drive alignment across teams.

Responsibilities

Commission and Bonus Management: Own the monthly and quarterly commissions cycle for Sales and Sales Support teams. Ensure accuracy of targets, crediting logic, and plan mappings while coordinating cross-functional review and approval with regional Sales Operations partners.
Insights & Strategy: Analyze attainment and commission trends to deliver actionable insights and recommendations to leadership. Ensure alignment between plan structure, desired sales behaviors, and business outcomes.
System & Platform Oversight: Act as the primary business owner for our commissions platform. Partner closely with Sales Compensation, FP&A, and vendors to manage enhancements, ensure data accuracy, and optimize workflows.
Process Improvement: Develop, document, and refine policies and processes to improve efficiency, transparency, and scalability of the commissions cycle. Identify and lead opportunities for automation and workflow optimization.
Strategic Program Development: Support and contribute to the design and evolution of commissions strategic initiatives, including plan optimization, policy updates, long-term structural improvements, and alignment to broader revenue and organizational priorities.
Cross-Functional Program Management: Independently lead and drive commissions-related initiatives across Sales, Finance, RevOps, Sales Compensation, and Operations teams, ensuring clarity, alignment, and timely execution.