Manager, Sales Development

Intercom • San Francisco, CA

87d • $229,000 - $274,000

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Our Sales Development organization is the engine behind Intercom’s growth, both as a revenue driver and a talent pipeline. We identify and engage prospects across small business, mid-market, and enterprise segments, guiding them through the earliest stages of the sales journey. Beyond pipeline creation, the team also serves as a launchpad for future careers across our Go-to-Market organization. At Intercom, we are customer-obsessed and committed to helping businesses reinvent online customer service by embracing a human + AI approach. We value a balanced strategy that combines working hard and working smart. By leveraging effort, data, strategy, and innovation, we consistently optimize outcomes, improve sales performance, and achieve ambitious goals. Our people are central to everything we do. By fostering a supportive environment that prioritizes personal and professional development, we empower our team members to unlock their full potential and build their dream careers.

Requirements

• At least 2 years of people management experience in the SaaS industry (preferred).
• Strong team management skills with a track record of building and scaling high-performing teams.
• 2+ years of B2B software sales experience with a proven track record of consistently achieving quota.
• Experience leading inbound and outbound teams who strategically engage with potential customers using a personalized, multi-channel approach centered on value.
• Strong analytical skills to interpret metrics and uncover insights that inform strategy.
• A natural mentor and coach with a focus on developing others.
• Experience managing complex internal ecosystems and building strong partnerships across teams.
• Alignment with Intercom’s values: Success first, Incredibly high standards, Open mindedness, Resilience, Impatience, Positive and optimistic, Customer obsessed.
• Ability to thrive in a fast-paced, dynamic environment with flexibility and agility.
• AI fluency and passion for applying emerging technology to sales.

Responsibilities

• Join as a member of the founding Sales Development team in San Francisco.
• Build and manage a high-performing group of outbound and inbound professionals.
• Shape the foundation of our go-to-market engine in one of the fastest-growing areas of technology.
• Hire, onboard, and coach SDRs.
• Establish repeatable processes that generate high-quality pipeline and revenue.
• Foster a collaborative and high-performance culture.
• Work closely with sales executives, marketing, and operations to craft and execute tailored strategies.
• Take a data-centric approach to decision-making to ensure accurate forecasting and effective team management.

Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees