Manager, Sales Development (Hybrid, Austin)
About The Position
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is seeking a dynamic, results-driven Manager of Customer Development to support our rapidly expanding Account Management organization. Leading an elite team of 11 Customer Development Representatives, you will be responsible for driving strategic pipeline generation for our Account Management teams. You prioritize people, processes, creativity, and collaboration while thriving in a high-energy, in-office working environment with cross-functional teams. Your visionary leadership will directly help aspiring CDRs become the next generation of top-performing Account Managers at CrowdStrike. This is a hybrid role & requires you to be within commuting distance + to work from our state-of-the-art Austin office 3 times a week with our CDR teams. About the Customer Development Team: The Customer Development team is an SDR powerhouse for the Account Management organization. They work exclusively with customers and are laser-focused on identifying cross-sell and upsell opportunities within the customer base.
Requirements
- At least 1 year of experience as a manager of frontline sales/SDR team
- At least 1 year of closing experience for a technology company preferred
- Proven track record of consistently meeting and exceeding pipeline targets and KPIs
- Exceptional EQ skills, practicing active listening and empathy
- Advanced experience with Salesforce, Outreach, LinkedIn, 6Sense, and sales dashboards (Tableau, etc.)
- Deep passion for coaching your SDRs/CDRs to peak performance
- Highly organized with superior problem-solving skills and meticulous attention to detail
- Outstanding communication and presentation skills
- Possess a growth mindset: fast learner, motivated, and driven
- Strong understanding of the cybersecurity landscape
Responsibilities
- Lead a high-performing team to consistently over-achieve targets and deliver exceptional pipeline quality
- Drive CDRs to execute on strategic weekly campaigns, call-out days, and KPIs including daily metrics, forecasting, and pipeline management
- Engage with SDRs and managers, sharing cutting-edge best practices in outbound prospecting techniques, including phone, email, social outreach, and use of intent data
- Partner with Regional Directors and Managers of Account Managers on territory development, account planning, and weekly/monthly/quarterly updates
- Attract, hire, and develop world-class CDR talent
- Coach, mentor, and motivate to ensure an elite customer sales development team is in place and understands their crucial role in generating revenue for the company
- Provide comprehensive analysis and insights on pipeline creation, lead quality, and team performance to CDR, SDR, and Sales leadership
- Collaborate with CDR stakeholders to ensure the team is fully supported to achieve goals i.e., marketing, operations, enablement, etc.
- Serve as a bench to the Corporate Sales Account Management teams by coaching & mentoring CDRs and ensuring timely participation in CDR Readiness and Sales Readiness programs
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
