Manager, Sales Development

Relay•Raleigh, NC

9d•Onsite

About The Position

Relay is a cloud-based technology platform that helps frontline teams improve communications, increase employee safety, and improve their productivity. Relay helps frontline teams digitally transform their operations with the modern tools which supports actionable real-time data needed to track performance and improve their operations. Software has not yet transformed the frontline world, and we're on a mission to change that.We are empowering frontline teams in heavy industry and manufacturing, but also in hospitality, casinos, healthcare, education, and logistics. We are looking for builders who don't just want a job, but want to be part of a mission: to build technology that finally empowers the 80% of the global workforce that doesn't sit at a desk. If you believe in that mission, your work starts here. Our team continues to grow to meet the needs of this massive opportunity, and we are hiring for a Manager, Sales Development to lead, build and join our growing Sales team in our Raleigh HQ. Why Join Relay? Make a Tangible Impact: Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already facilitated over 2.5 billion messages and supported countless deskless workers. Be Part of a Winning Team: We're not just growing - we're recognized as a leader in our field. Relay has been honored by Inc. 5000, Deloitte 500, and NC Tech Thrive in a World-Class Environment: Our Raleigh campus boasts a fitness center, outdoor sports courts, a cafeteria, and modern workspaces designed to inspire collaboration and innovation. Embrace a Vibrant Culture: With over 200 team members, we've cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work. Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development. You’ll help shape and be responsible for executing the plan to hit your team’s metrics and goals. You’ll also have the support of the entire business – marketing, operations, product, engineering, etc – to help you find success. You’ll be able to learn from an experienced and dedicated leadership team who will equally look to learn from you. We’re looking for individuals with confidence in their abilities, an entrepreneurial spirit, and intellectual curiosity. We’re hiring for an Inside Sales Manager. In this role, you’ll be responsible for a team of SDRs (and potentially AEs in the future) selling into mid-market accounts. You’ll work both to train new reps to create and nurture their pipeline, and to coach tenured reps to help maximize their professional and personal success. Your team will work closely with the rest of the Sales team and Marketing to provide a consistent feedback loop. You’ll need to have a maniacal focus on operational efficiency and an aptitude for documentation. You’ll help shape and be responsible for executing the plan to hit your team’s metrics and revenue goals. You’ll also have the support of the entire business – marketing, operations, product, engineering, etc – to help you find success. You’ll be able to learn from an experienced and dedicated leadership team who will equally look to learn from you. We’re looking for individuals with confidence in their abilities, an entrepreneurial spirit, and intellectual curiosity.

Requirements

Prior sales management and leadership experience, including managing an SDR team
Multiple years of proven success and quota attainment in direct sales roles
Demonstrated and consistent track record of hitting revenue targets in a SaaS business
Willingness to learn in a fast-paced sales environment
Ability to embrace feedback and hold yourself accountable
Hunger and humility with a balance of confidence and relentless curiosity
Remarkable work ethic with a strong sense of urgency
Desire to be a team player and FUN to work with!

Nice To Haves

Bonus: entrepreneurial background

Responsibilities

Assist SDRs and AEs with the execution of their strategic plans
Train and coach your team to help them advance their careers
Exhibit and reinforce Relay’s core values
Become a Relay product expert
Help shape targeting and work together with product, marketing, sales and customer success to identify campaigns and opportunities for outbound SDRs focus
Participate in recruiting, interviewing, and hiring
Gain proficiency with our CRM and the full sales tech stack
Work with a close-knit team of talented sales experts who will challenge you and support you in your professional and personal growth
Prepare SDRs with foundational pipeline generation skills to foster growth into a full cycle sales role as an Account Executive

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