Manager, Sales and Product Education

David Yurman-posted 2 months ago
$95,000 - $105,000/Yr
Full-time • Manager
Hybrid • New York, NY
5,001-10,000 employees
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The Manager, Sales and Product Education plays a critical role in shaping the learning experience for David Yurman employees worldwide, with a primary focus on our Commercial teams. This individual is responsible for designing, delivering, and measuring impactful training programs that elevate product knowledge, selling skills, and the client experience. They will lead the creation of in-store learning tools that bring our collections and selling ceremony to life, ensuring consistency and excellence across all markets. The ideal candidate is passionate about the luxury jewelry industry, deeply understands the client journey, and can translate strategic direction into innovative, results-driven training initiatives that drive sales. Success in this role requires strong collaboration with cross-functional partners, creativity in program design, and the ability to flex between big-picture strategy and flawless execution. Exceptional communication skills, critical thinking, and attention to detail are essential.

  • Design, develop, and facilitate engaging training content to support Global Commercial teams, ensuring consistency and excellence in the learning experience.
  • Support the development of Product Knowledge by partnering with cross-functional teams across divisions and regions to create accurate, impactful resources.
  • Deliver ongoing seasonal education programs spanning Sales, Service, Styling, Onboarding, Leadership, Digital Learning, and bespoke initiatives.
  • Partner with internal stakeholders to gather key insights and information, ensuring alignment and accuracy across all education tools.
  • Conduct learning needs analyses and leverage data to inform program design and guide strategic decision-making.
  • Serve as a trusted consultant between Education and Commercial teams, ensuring seamless collaboration and alignment.
  • Foster strong relationships with regional and cross-functional partners to secure buy-in and drive engagement with training programs.
  • Innovate new methods and approaches to elevate the in-store learning experience, enhance sales effectiveness, and strengthen the client journey.
  • Maintain project plans and timelines to ensure collaboration, accountability, and measurable impact of key learning initiatives.
  • Lead learning communications to drive participation and engagement, including pre-and post-session emails, participant materials, and learner surveys.
  • Manage Learning Management System (LMS) administration, including content curation, learner assignment, communication workflows, reporting, and ongoing platform maintenance.
  • 5+ years of experience in retail education, training, or customer service in a client-focused environment.
  • Strong facilitation and presentation skills with proven ability to engage diverse audiences.
  • Experience managing multiple projects, timelines, and cross-divisional calendars in a fast-paced environment.
  • Exceptional written and verbal communication skills, with the ability to adapt style to audience and purpose.
  • Highly organized with excellent attention to detail and follow-through.
  • High degree of integrity, professionalism, and discretion when managing sensitive information.
  • Ability to design visually compelling, brand-aligned training materials and presentations.
  • Proficiency with: Learning Management Systems (LMS) Microsoft Office Suite Adobe Creative Suite
  • access to healthcare benefits
  • 401(k) plan
  • bonus
  • employee discounts
  • Summer Fridays (corporate roles)
  • generous paid time off
  • sick time
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