Manager, Risk Managment: Customer Resiliency

Capital One • McLean, VA

4d • $138,100 - $173,400

About The Position

We're embarking on an exciting new chapter in how we manage risk and drive resiliency across our organization—and we want you to be a key part of it! We are seeking a proactive, sharp-minded Manager, Risk Manager who will excel in a team environment and are skilled in risk management, process improvements, and analytics to join our Customer Resiliency team. Primary responsibilities will include driving modernization initiatives to enhance control performance and operational effectiveness, collaboration with cross-functional teams to deliver destination state controls and standards, and advancing a data drive strategy that assesses and mitigates risk across the organization. This role includes a balance of people leadership, process, and risk management. If you are a great communicator who can influence partners and are always ready to adapt to a dynamic environment then we want to hear from you!

Requirements

• Bachelors’ degree or military experience
• At least 4 years of Risk Management experience
• At least 4 years of Project or Process Management experience
• At least 4 years of experience supporting, partnering and interacting with internal business clients
• At least 2 years of leading Process improvement efforts
• At least 2 years of People Management experience

Nice To Haves

• 5+ years of Risk Management, Compliance or Risk Controls experience
• 2+ years of experience with data management, reporting and analytics
• 2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators
• 2+ years of experience in Structured Query Language (SQL) or Tableau
• 1+ years of experience using Lean & Six Sigma tools and methodology
• At least 1 year of experience reporting and analyzing data
• BPM, Lean, Agile or Six Sigma certification

Responsibilities

• Exhibit excellent people management skills; helping associates grow and develop while holding them accountable, encourage and demonstrate a positive attitude, team spirit, set high standards, coach team members, provide feedback, communicate a vision, and encourage innovation
• Manage risk management initiatives to modernize control performance and support control builds, enhancements, and QA
• Manage a well-managed strategy to prepare for audits, overseeing assessments, responding to audit requests, and following through on remediation efforts
• Build successful relationships with Customer Resiliency L2s to understand impact of control performance on critical business processes
• Lead oversight of control performance team and support escalations and remediation of control performance issues
• Create and present impactful risk reports based on control performance observations, highlight key risks, trends, mitigation efforts, and control effectiveness
• Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels, including Audit, Risk, Data Analysts, and Process teams

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager