Manager-Risk Management

American Express•Phoenix, AZ

4h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express we are focused on providing the best customer experience everyday through a differentiated set of products and services. Amex’s Risk Management capabilities are at the core of delivering a superior customer experience while managing credit and fraud losses at the lowest levels in the industry. With our mix of assets like closed-loop data and machine learning models on a modern technology stack we are re-imagining how payment experiences & risk management converge in a more modern, digital and connected world. Fraud Risk Management (FRM) helps enable profitable business growth by reducing the risk of fraud and maintaining our customers’ confidence in the security of our products. FRM is also accountable for building the infrastructure to manage the emerging risks associated with e-commerce and internet services. The Fraud Risk Management team is looking for energetic and high-performing Manager to drive innovation in fraud risk. You will have the power to identify interesting and actionable insights that would have a meaningful impact on our customers and our business. You will be responsible for developing and implementing new strategies and capabilities for fraud prevention, utilizing our rich data. In this role, you will be collaborating closely with stakeholders both within FRM and across external partner teams. To succeed in this role, you would need to have a very good blend of technical skills, innovative thinking, and collaborative skills.

Requirements

3+ years’ experience implementing capabilities in complex environments.
Ability to design and develop fraud solutions using SQL, Python or other programming languages
Solid understanding of statistical techniques for data analysis and correlation.
Ability to manage multiple requests and changing priorities and to work in a fast-paced dynamic environment
Proven track record of working proactively and independently to solve problems and drive results
Strong presentation skills to convey data and fraud insights to different stakeholders
Ability to build collaborative, trusting relationships across teams.
Strong project management skills, with high energy, intellectual curiosity, and a positive, proactive mindset.

Nice To Haves

Understanding of payment products, emerging technologies and competitive landscape is preferred
Familiarity with the fraud landscape and emerging fraud trends in the card space is a plus
Knowledge of machine learning algorithms is a plus
Bachelor's/Master’s degree in Business, Finance, Economics, Sciences, Mathematics, or Engineering related fields preferred
Experience in Fraud risk management

Responsibilities

Develop and execute strategies to mitigate fraud, leveraging advanced analytics tools and technology to detect and prevent fraudulent activities effectively while maintaining customer experience.
Conduct ongoing risk assessments to identify emerging threats and vulnerabilities. Implement robust monitoring mechanisms to detect suspicious activities and patterns in real-time, enabling prompt intervention and response.
Partner with fraud and technology teams to establish a robust fraud strategy framework for new proprietary product launches.
Work collaboratively with cross-functional teams, including product development, cybersecurity, compliance, legal, and customer support, to ensure a holistic approach to fraud risk management. Foster a culture of collaboration and information sharing to enhance the effectiveness of fraud prevention efforts.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities