Manager, Risk Management, RISC

Amazon • San Diego, CA

13h

About The Position

Our goal is to establish Amazon as the world's most reliable shopping platform
for safe and compliant products. We are committed to shielding customers from
unsafe, illegal, controversial, or policy-violating products, while enabling our
Selling Partners to offer a wide range of safe and compliant products. We intend
to achieve this on a global scale by, (1) Enabling Safety and compliance through
a science-first approach to provide customers with trustworthy listings, (2)
Validating safety and compliance of products listed for sale via high
sophisticated proactive and reactive controls and compliance, (3) Creating
user-friendly tools to simplify the compliance process for our Selling Partners,
(3) Actively engaging with external stakeholders to build public trust in our
dedication to customer safety, (4) Disincentivizing bad actors from
participating in our stores, and (5) Innovating to reduce operational costs.

This position demands a diverse skill set, encompassing strategic thinking and
in-depth analytical problem-solving. The ability to make high judgement,
effective and high velocity decisions is crucial. Candidates must excel in
communicating complex technical and operational issues in clear business
language and you must be comfortable performing in a highly collaborative
environment and working with your peers to accomplish the objectives of the
organization

Requirements

• 7+ years of conducting workplace risk investigations experience
• Experience in conducting workplace risk investigations
• Experience leveraging technology to drive process improvements
• Experience managing direct reports
• Bachelor's degree or equivalent

Nice To Haves

• 7+ years of customer-facing environment experience
• CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials
• Lean Six Sigma Green Belt or Black Belt certification
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Experience working in a customer-facing environment
• Experience with physical security control and surveillance systems
• Master's degree or equivalent

Responsibilities

• Strategic Thinking & High-Judgment Decision-Making: Ability to diagnose complex escalation patterns, identify systemic root causes, and make rapid, effective decisions under pressure with incomplete information—balancing customer experience, seller relationships, business risk, and regulatory compliance.
• AI & Technology Fluency: Deep understanding of AI/ML capabilities including natural language processing, predictive analytics, and generative AI applications. Candidates must evaluate AI recommendations, understand confidence thresholds, and design human-in-the-loop workflows that balance automation with human judgment.
• Executive Communication & Stakeholder Management: Exceptional ability to communicate complex technical and operational issues in clear business language, translating escalation details into strategic insights for senior leadership while managing high-stakes conversations with frustrated customers and concerned sellers.
• Cross-Functional Collaboration & Influence: Proven ability to work effectively in highly collaborative environments, building relationships across Legal, Product, Operations, and Technology teams. Candidates must influence without direct authority and drive consensus on resolution approaches.
• Bias for Action with Customer Obsession: Relentless focus on customer and seller outcomes with courage to make bold decisions quickly when trust is at stake, balancing speed with precision while prioritizing what's right for customers.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager