Manager, Risk Management, Relay Product and Tech

Amazon • Atlanta, GA

1d

About The Position

Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a program management team leader who is passionate about protecting Customers and can thrive working across a diverse, global team. The Relay Product Excellence (RPE) in TTS (Transportation Technology and Services) is constantly innovating new ways of identifying bad actors in our network to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with. You will lead a team responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning to develop new tools and revise risk models. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities. The TTS organization builds software systems that work across our vendors, warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV’s, increasingly complex transportation network, and growing number of shipments worldwide, we see a massive opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our science and technology muscle as our biggest advantage.

Requirements

• 7+ years of conducting workplace risk investigations experience
• Experience leveraging technology to drive process improvements
• Experience managing direct reports
• Bachelor's degree or equivalent
• 5+ years of people management experience
• Experience working on identity verification/fraud detection processes
• 5+ years of management, or 5+ years of people management experience

Nice To Haves

• 7+ years of customer-facing environment experience
• Lean Six Sigma Green Belt or Black Belt certification
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Experience working in a customer-facing environment
• Master's degree or equivalent

Responsibilities

• Lead a team of 10+ Risk Analysts responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide
• Partner with business stakeholders to align on a cohesive roadmap that delivers against shared goals.
• Support process improvement, automation, and control implementation projects
• Drive the standardization and documentation of processes, risks, and controls and work with owners to assign accountability
• Build continuous monitoring programs focusing on carrier partner's compliance to program policies and other risk areas
• Partner across product teams to apply new technologies to your program area

Benefits

• Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,900/year in our lowest geographic market up to $198,300/year in our highest geographic market.
• Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
• Amazon is a total compensation company.
• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
• For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits [https://www.aboutamazon.com/workplace/employee-benefits].

What This Job Offers

• Job Type: Full-time
• Career Level: Manager