Manager, Risk and Quality

NorthStar Anesthesia•Irving, TX

42d•Hybrid

About The Position

Under the direction of the Director of Risk and Quality, the Manager of Risk and Quality will play an essential role in the coordination, implementation, and evaluation of daily risk and quality operations, including but not limited to project coordination. Utilization of skills to effectively collaborate in the management and reduction of quality data issues; development of targeted solutions to support organizational initiatives; proactively manage risk and quality functions and communicate with the corporate Quality and Legal teams. This is a hybrid role based in Irving, TX, with a flexible schedule that includes both remote work and in-office collaboration.

Requirements

Bachelor’s Degree, BSN or RN with relatable experience with clinical risk management, quality improvement, accreditation and regulatory matters.
1 year of manager experience or higher.
3+ years of quality management or risk management experience in a hospital/medical and/or surgery center.
Valid state RN license required (if RN).
Comfortable and skilled at working with Physicians, CRNAs, health care providers and other stakeholders in the organization.
Proficiency in using Word, Excel, Outlook and Teams with the ability to quickly learn new software tools and risk management reporting systems.
Broad knowledge of healthcare regulatory and accreditation requirements, as well as patient grievance and experience management.
Ability to work in collaborative relationships within team and organization
Resourceful problem solver who thrives in a fast-paced environment
Ability to present materials in a concise and detailed manner, individually and in groups
Strong clinical knowledge of the treatment/service needs of the person served
Analytical skills, including a working knowledge of basic statistics and statistical analysis methodologies.
Ability to effectively present information and respond to questions from internal and external stakeholders.
Ability to retain large amounts of information and be able to interpret written rules/regulations and make them applicable for others in a manner that meets their position and learning style
Strong leadership skills with the ability to be effective in getting tasks done while working through other people
Ability to develop and implement strategic goals and plans.
Strong organizational skills with the ability to multitask.
Ability to maintain confidentiality.

Nice To Haves

Clinical experience in anesthesia or perioperative space preferred.
Recent experience in healthcare, quality improvement programs including outcome reporting preferred
Multistate experience preferred.

Responsibilities

Coordinate and maintain Risk and Quality department functions per corporate initiatives.
Collect, manage, and report quality data securely through corporate systems.
Track and trend risk and quality reports, escalating unusual patient care trends.
Report identified risks to the Director of Risk and Quality Management.
Assist in developing and maintaining the quality improvement program.
Support the Continuous Quality Improvement Committee (QA/QI) as needed.
Document and analyze patient harm events for risk management and quality improvement.
Maintain the risk management adverse event reporting system and educate providers on adverse event reporting.
Investigate and resolve adverse events, dental injuries, and patient concerns.
Act as a liaison, updating facility-based quality and risk staff.
Ensure compliance with regulatory, state, and federal guidelines, taking immediate action when necessary.
Support Patient Safety Organization requirements.
Ability to work under pressure and diplomatically have difficult and/or uncomfortable conversations with patients and clinicians while achieving the goal of reassurance with clinicians and service recovery with patients.
Uphold and promote NorthStar Anesthesia’s core values.
Collaborate with leadership to improve quality of patient care provided.
Focus on patient care and maintain quality standards.
Develop, implement, analyze and evaluate programs related to organizational/clinical quality and risk management, medical staff performance measurement and improvement.