Manager (Right-of-Way Services Permitting & Coordination Section)

City and County of Denver • Denver, CO

10d • Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $101,050 - $133,832/annually, based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work on site at least 3 days per week at the Wellington Webb Building (201 W. Colfax Ave., Denver, CO 80202) or the Denver Wastewater Building (2000 W. 3rd Ave., Denver, CO 80223). Employees must work within the state of Colorado on their off-site days. Who We Are & What You’ll Do The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website. DOTI’s Commitment to Equity: DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development. DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. Right-of-Way Services is seeking a Manager for its new Permitting & Coordination Section to provide strategic leadership overseeing team performance, operational excellence, and customer-focused service delivery. This role will play a key part in an evolving organizational structure, helping to shape team design, clarify roles and responsibilities, and implement improvements that enhance efficiency and service delivery. Specifically, as the Manager you will:

Requirements

• Change Leader: Navigates ambiguity and leads teams through organizational change with clarity and stability.
• Process Improvement Mindset: Identifies inefficiencies, simplifies workflows, and implements scalable, effective solutions.
• Collaborative & Strategic: Builds strong partnerships and connects daily operations to broader organizational goals.
• Customer & Equity Focused: Prioritizes accessible, consistent service delivery while embedding equity in decision-making.
• Education requirement: Bachelor's Degree in a related field based on a specific position(s).
• Experience Requirement: Three (3) years of experience at the type and level of functional or operational management, which must have included management of professional individual contributors.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment

Responsibilities

• Lead, coach, and develop supervisors and staff, fostering a culture of trust, accountability, collaboration, and continuous learning.
• Guide team through organizational changes, helping to implement a re-envisioned structure that improves clarity and efficiency.
• Drive employee engagement and retention through intentional recognition, career development planning, and consistent team connection.
• Establish clear alignment between daily operations and broader City, DOTI, and Right-of-Way Services goals, reinforcing purpose and impact.
• Evaluate and optimize business processes by identifying redundancies, simplifying workflows, and improving overall efficiency and customer experience.
• Develop and implement standard operating procedures (SOPs), process maps, and tools to ensure consistency, scalability, and independent staff execution.
• Promote cross-training and workforce flexibility to strengthen team coverage, reduce risk, and build organizational resilience.
• Lead organizational improvements by eliminating low-risk or low-value activities and supporting data-driven decision-making.
• Partner with internal and external stakeholders to enhance permitting operations, improve customer education, and support major city initiatives and development projects.
• Support regulatory modernization efforts by contributing to policy updates, process innovation, and a solutions-oriented approach to service delivery.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees