Manager, Revenue Cycle Applications (Epic Resolute Professional Billing)

Emory•Atlanta, GA

7d•Remote

About The Position

Come join our team as we seek to hire a leadership role for our Epic Resolute Professional Billing team. The Manager of Revenue Cycle Applications for our Epic PB Billing team will lead a team of Epic PB Analysts with a common goal of supporting the organization's revenue cycle solutions. This position must also provide effective resource management to the Revenue Cycle Applications Team including coaching/mentoring and educational direction. The position performs essential planning, operational and administrative duties in support of the department and organizational use of the Revenue Cycle solutions. This includes maintaining a comprehensive understanding of all Revenue Cycle solutions and supporting implementation, development and upgrade requirements. The Manager of PB Billing will be instrumental in prioritizing requests, operating with an optimization mindset, and partnering with our other Revenue Cycle teams.

Requirements

Bachelor's degree in Information Technology or equivalent, plus 4 years experience in health care information technology including project management, personnel management, and application production support.
Knowledge and experience of clinical processes and functions.
Experience in a healthcare or academic medical center environment highly preferred.
Must have experience managing complex revenue cycle.
Experience with system design, development and optimization from business requirements through day-to-day management.
Proven record of effectively communicating at all organizational levels, understanding the institutions business, missions and goals, and translating those goals into information technology initiatives.
Previous leadership experience required.
Experience managing and working knowledge of a variety of platforms and of system deployment in a heterogeneous environment with a clear vision of how to use information technology to improve productivity, performance and delivery of service.
Experience managing large projects.

Nice To Haves

Epic Certifications -- the ideal candidate will have at a minimum be certified in Resolute Professional Billing w/ SBO. Additional Epic Certifications in areas such as PB Claims and Remits or PB Charge would stand out as well.
The ideal candidate will bring a combination of people leadership skills and technical acumen with Epic PB to be an effective manager.

Responsibilities

Maintains a comprehensive understanding of Emory's Epic Resolute Professional Billing Revenue Cycle applications and their integrations to ensure support of modifications, new functionality and new systems.
Oversee the deployment, monitoring, maintenance, development and support of all Revenue Cycle systems and components.
Review revenue cycle systems and component performance objectives to determine operating costs, productivity levels, and upgrade requirements.
Maintains a comprehensive knowledge of regulatory and security requirements and ensure compliance to Meaningful Use standards, HIPAA, etc.
Provide direct oversight for staff and assist them in managing performance and productivity measurements.
Supports resource management efforts such as hiring and separation, performance evaluations, coaching and counseling, wage and salary administration, employee orientation and training.
Continuously evaluate the team structure and skill sets to ensure it aligns with business process, tactical planning and strategic vision.
Establish effective working relationships with all relevant vendors coordinating contract management, knowledge transfer, support services, and strategic planning and maintains vendor performance report cards, to consistently measure vendor contribution and solution effectiveness.
Develop and maintain executive relationships within vendor corporations to support defined escalation procedures
Promote the highest level of customer service expectations throughout the health system by anticipating and responding to the health information technology needs of IT customers.
Develop partnerships with executives, faculty, and staff on ongoing customer and service delivery programs