Manager, Retention & Growth - CNBC Councils
About The Position
CNBC, the world leader in business news, is seeking a strategic, data-driven Manager, Retention & Growth to lead key initiatives supporting the growth, engagement, and long-term value of CNBC Councils. CNBC Councils are exclusive membership communities that unite leading C-level executives across industries. Through curated programming, industry insights, and high-impact events, Councils provide senior leaders with opportunities to engage, learn, and influence. This position will play a pivotal role in optimizing the member lifecycle, enhancing retention, developing scalable engagement processes, and driving pricing strategy across all Councils. The ideal candidate brings a blend of executive relationship excellence, customer-centric thinking, and commercial acumen to help shape the future of membership success at CNBC. The individual will collaborate cross-functionally with Engagement, Sales, Marketing, and Business Operations to ensure a best-in-class experience for members, while also contributing directly to revenue growth through retention initiatives and pricing strategy development.
Requirements
- 5+ years of experience in membership, client services, customer success, or operational strategy; media, subscription, or DTC membership experience strongly preferred
- Proven experience in managing pricing strategy, revenue growth initiatives, and member retention programs
- Exceptional communication and relationship management skills, with experience working with C-level executives Knowledge of CRM and productivity tools (e.g., Salesforce, Sailthru, Adobe Creative Cloud, Excel, WordPress)
- Proactive, results-driven mindset with the ability to lead cross-functional initiatives and manage multiple priorities
Responsibilities
- Membership Retention & Growth Strategy Own and optimize the end-to-end renewal process, from pipeline forecasting and outreach strategy to negotiation and close, in collaboration with Engagement Managers and Sales.
- Assist with proactive member health tracking and engagement scoring to anticipate and mitigate churn risk.
- Guide ongoing analysis of renewal performance, member behavior trends, and ROI metrics to drive data-informed strategy adjustments.
- Serve as a secondary point of contact for high-priority member issue resolution, ensuring timely and effective support that drives satisfaction and loyalty.
- Pricing Insights & Analysis Contribute data and insights to inform membership pricing and renewal strategy, in partnership with Finance and Sales.
- Conduct regular competitive benchmarking and market research to inform pricing strategy and ensure alignment with member value.
- Provide detailed reporting and analysis on pricing performance, renewal impact, and revenue optimization opportunities.
- Member Experience Quality Assurance Oversee the execution and continuous improvement of onboarding and membership transfer programs to ensure a seamless and engaging start to the member journey.
- Manage internal audits of member directories to maintain data integrity and operational efficiency.
- Partner with team leads to align member communications with retention and upsell goals, including email campaigns and engagement collateral.
Benefits
- Free onsite fitness center with state-of-the-art equipment, plus daily group classes
- Gourmet cafeteria with daily specials plus soup and salad bars
- Free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken and Jersey City
- medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
