Manager, Retail Warehouse
About The Position
The Lucas Museum seeks a results-driven Manager, Retail Warehouse on our Revenue & Engagement team to help lead retail warehouse operations in support of the opening and ongoing operations of the Museum’s retail store. Reporting to the Director of Retail & Licensing Strategy, this role will be responsible for managing back-of-house inventory and merchandise to ensure availability of products that enhance the visitor experience. They will also lead a team of retail warehouse associates, providing coaching and development to team members to foster a positive and dynamic work environment.
Requirements
- 10+ years of experience in a Retail Operations role, preferably for an arts & cultural institution or prominent consumer brand
- 7+ years of management experience hiring, training, and coaching retail staff
- Knowledge of retail inventory management
- Knowledge of health and safety standards and maintaining OSHA compliant operations in California
- Excellent communication and negotiation skills
- Excellent team management skills
Responsibilities
- Manage the day-to-day operations of the Museum’s retail warehouse, including inventory intake, storage, allocation, and distribution
- Oversee product flow from receiving through distribution to ensure accuracy, timeliness, and alignment with retail demand
- Ensure retail merchandise is properly staged, allocated, and delivered to sales channels on time, directly supporting sales performance and customer experience
- Develop, implement, and maintain standard operating procedures (SOPs) for warehouse and inventory management in alignment with Retail leadership
- Support warehouse opening procedures, including staffing plans, operational readiness, and inventory setup
- Build and manage a high-volume warehouse operation, ensuring efficient workflows and organization
- Maintain accurate inventory records and oversee cycle counts, audits, and reporting to ensure inventory integrity
- Coordinate with vendors and suppliers regarding deliveries, discrepancies, and logistics; serve as the primary escalation point for inventory-related issues
- Supervise, schedule, and support back-of-house retail staff, including assigning work, monitoring productivity, and managing performance
- Provide training, coaching, and ongoing feedback to Retail Warehouse Associates in partnership with Retail leadership
- Ensure compliance with health and safety standards, inventory control practices, and applicable local, state, and federal regulations
- Partner with the People & Culture team to support hiring, onboarding, and training of warehouse staff
- Collaborate with Retail and Revenue & Engagement teams to support product launches, restocks, and promotions through effective inventory execution
- Uphold and model the Museum’s commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging in team leadership and daily operations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
