Manager Retail Training

Advantage Solutions•Pittsburgh, PA

About The Position

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Manager of Retail Training to be responsible for training and development directly supporting a client. The Manager, Retail Training will provide training targeted at field associates and assess the training needs of the team through surveys, interviews, focus groups, observation or consultation with managers, instructors or customer representatives. The successful candidate will present information using a variety of instructional techniques and formats such as role playing, simulations, exercises, group discussions, videos, and lectures. The Manager, Retail Training will also evaluate training materials prepared by specialists such as outlines, text, and handouts. This role requires a considerable amount of travel. This position will be responsible for establishing and maintaining strong relationships with the retailer and clients. The focus is on delivering measurable results within the organization that leads to outstanding program execution for our clients. Results will be attained through effective execution against business performance goals. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Retail Training Manager is responsible for training and development directly supporting a client. The Retail Training Manager will provide training targeted at field associates and assess the training needs of the team through surveys, interviews, focus groups, observation or consultation with managers, instructors or customer representatives. The successful candidate will present information using a variety of instructional techniques and formats such as role playing, simulations, exercises, group discussions, videos, and lectures. The Retail Training Manager will also evaluate training materials prepared by specialists such as outlines, text, and handouts. This role requires a considerable amount of travel.

Requirements

Bachelor's Degree in Human Resource Management/Development, Organizational Development, Instructional Technology or equivalent combination of education and related experience required
3+ years of Program/Project Management experience required
5+ years of Learning/HR experience preferred with working knowledge of adult learning theories and instructional design for e-Learning, instructor-led training and blended learning
Ability to direct, lead, coach, and develop people
Excellent written communication and verbal communication skills
Good interpersonal skills
Conflict management skills
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Strong prioritization skills
Ability to visualize and plan objectives and goals strategically
Decision making skills
Ability to exercise sound judgment
Strong skill with Articulate Storyline required
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Nice To Haves

MBA Degree or equivalent experience preferred
Coaching experience preferred
Client interaction experience, either internal or external, preferred
Experience dealing with leaders preferred
Working familiarity with Adobe CC (PhotoShop, Illustrator, InDesign) preferred

Responsibilities

Analyze retail team training needs, to develop new training programs or modify and improve existing programs in partnership with the retail client and the Company
Develop project timelines and manage to them
Develop learning solutions using contemporary e-learning software (Articulate Storyline, MS PowerPoint, etc.)
Determines cost effective training approaches to meet the geographical challenges of providing learning programs in a variety of locations
Conduct evaluations and analyze metrics for programs; provide reports on project metrics
Provide regular project updates to retail business leaders and Talent Development
Ensure projects stay within timelines, budgets, and scope
Develop testing and evaluation procedures in partnership with Talent Development
Lead team meetings
Manage risks and adjust timeline for successful completion of projects on time and within budget
Coach and develop direct reports
Travel 2 out of 4 weeks to provide in-person training/support out in retail, attend client deep dive meetings or participate in management level meetings with internal team members
Writes learning objectives to describe desired outcomes and ensures learning materials support those objectives. Work directly with technical subject matter experts to capture course-specific knowledge.
Design and develop blended learning training programs including instructor-led, technical systems and computer-based training delivery methods.
Design and implement leadership development tools to support managers in their role and contribute to their personal and professional growth
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
May delegate work of others and provide guidance, direction and mentoring to indirect reports