Manager Retail Branch III

BECU•Lynnwood, WA

1d•$95,000 - $125,000

About The Position

As the Manager of a Retail Branch III at BECU, you’ll do more than manage the Lynnwood location, you’ll inspire a high-performing team, lead by example, and foster an environment where exceptional member experiences and community engagement thrive. This is your opportunity to shape what success looks like at one of our highest-profile branches. You’ll use your leadership skills to coach and empower a large, diverse team while building strong relationships across BECU and in your local community. With your guidance, your team will connect members with the right financial tools, offer proactive solutions, and help BECU continue to serve with purpose and integrity. You’ll be at the forefront of a high profile branch, setting the tone, driving strategic growth, and showcasing BECU’s values through every interaction. Your ability to develop talent, lead operations, and deliver results will directly impact our members—and the future of BECU.

Requirements

Bachelor’s degree or equivalent related experience
Minimum five years of leadership experience
Experience leading a team of direct reports
Minimum five years of experience in sales/retail
Minimum two years of experience in financial institution(s).
Compliance with SAFE Act legislation

Nice To Haves

Experience leading a team of at least 7 direct reports preferred.
Effective relationship development and marketing skills, with the ability to motivate and train staff in these areas.
Strong training, mentoring, and sales skills.
Excellent conceptual and problem-solving skills.
Ability to resolve complex problems with minimal guidance.
Ability to exercise confidentiality and discretionary judgment.
Effective leadership and negotiation skills.
Proficient math skills, with a high degree of accuracy.
Ability to work a flexible schedule to meet the needs of the branch.

Responsibilities

Lead a High-Performing Team: Coach, mentor, and guide a large team of financial professionals—often with multiple leaders—to deliver outstanding service, grow their careers, and exceed performance expectations.
Create an Exceptional Member Experience: Set the tone for service excellence, ensuring every member feels seen, supported, and empowered to make confident financial decisions.
Drive Sales & Service Success: Align your team with branch goals and BECU’s strategic purpose, helping team members connect members with products and services that add real value.
Champion Community Impact: Deepen our community presence by building local relationships and engaging in events and opportunities that expand brand awareness and grow membership.
Own Operational Excellence: Ensure branch operations run smoothly—from accurate scheduling and adherence to service levels, to quality control, compliance, and brand standards.
Grow & Develop Talent: Invest in your team’s success through ongoing coaching, regular 1:1s, and intentional career development planning, creating a pipeline of future leaders.
Manage Budget & Resource Planning: Support the district director in managing the branch’s budget while planning staff coverage to match business needs and forecasted volumes.
Partner Across the Organization: Collaborate with internal business units—like mortgage, business, and investment services—and external property partners to ensure seamless operations and a unified member experience.
Promote Compliance & Training: Make sure all staff meet training standards, follow BECU policies, and are up-to-date with credit union regulations, keeping our branch and members protected.
Contribute to Strategic Growth: Use your knowledge of credit union products and procedures to support broader goals, represent BECU’s brand, and influence district success.