Manager, Respiratory Specialists

VERO BIOTECH INC•Atlanta, GA

About The Position

The Manager, Respiratory Specialists role is a key Customer Engagement employee who exemplifies and drives the VERO way for the internal RS team in their Area, and ensures we deliver consistently on the VERO way to our hospital customers.

Requirements

Possess at least 5 years of experience relevant to the clinical specialty field.
Possess at least a bachelor’s degree in respiratory care, or a related field.
Must be credentialed by the National Board of Respiratory Care (NBRC).
Proficiency in MS Office to include Word, Excel, PowerPoint and Outlook.
Proficiency in Salesforce CRM
Successfully held the role of Respiratory Specialist for a minimum of 2 years or have equivalent experience. This experience may include demonstrated success as the Clinical Lead on large patient evaluations, resulting in subsequent conversion to VERO as nitric oxide partner.
Consistently performed above position requirements in previous roles. Examples include leading processes and improvements in Area, member of Call Team, volunteers for projects and additional tasks, etc.
Exhibits strong business acumen and desire for further professional development in a leadership role.
High visibility with customers, representing the key tenets of VERO company culture and brand identity.
Ability to lift and move heavy equipment (up to 50 lbs.), stand for long periods, and work in various healthcare environments.

Responsibilities

Leadership role for the Area’s RS team
Handles HR responsibilities for area to include performance management, recruiting, and engagement
Ensure RS team adherence to VERO brand identity, policies, and procedures. Provide coaching to individual RS when necessary to meet expectations
Leads strategic projects
Key training resource for Area RS team
Field rides/assessments
PQC and Advanced Technical Support follow-up education and support
Key Opinion Leader identification
Educate on the use of GENOSYL and the GENOSYL Delivery System
Manage Field Based Product Quality Complaint (PQC) Investigations
Account Management (4D Process- Discovery, Diagnose, Design, Deliver)
Execution of Software Updates
Conduct stakeholder Demos
Plan and execute Evaluations
Plan and execute On-boards
Customer Data Collection (usage hours, Cassette counts, etc)
Working directly with the VP, Customer Engagement, drive team processes, support team culture, and serve as an internal leader for the RS team by providing coaching and guidance for solving problems locally.
Serve as transport expert for Area and escalate needs as appropriate to VP, Customer Engagement
Actively monitor process and make recommendations for process improvements by serving as a liaison between the field, Commercial Operations, and Marketing
Under the guidance of the VP, Customer Engagement, the Manager, RS will lead the hiring processes, coaching, development, and critical conversations with the Area RS team.
Act as the SME for core RS activities, including Demos, Evaluations, Onboardings, Quarterly Business Reviews, etc.
Provide support for corporate projects and lead implementation through Field Training of the RS team in the Area
Support and educate VERO Biotech customers on the GENOSYL Delivery System.
Plan, coordinate, and implement clinical evaluations to ensure clinical understanding and operation of VERO Biotech products.
Responsible for in-servicing all VERO Biotech products.
Conduct on-call duties, when required, that may require the employee to work off hours when needed.
Develop and administer training programs for customers and VERO Biotech employees; demonstrate and participate in practical exercises as required.
Represent VERO Biotech at conferences, trade shows, seminars, and workshops.
Travel up to 80% of work time.
Other duties as assigned, including maintaining all certifications of vendor hospital credentials, training employees in the clinical field, supporting clinical research, and participating in case reviews.