Manager Resorts & Club Business Operations
About The Position
Position Summary: Operational Oversight & Strategy: Lead and manage Club operational processes including dues, activations, transaction fees, and headcount reconciliation. Drive strategic initiatives to improve efficiency, accuracy, and scalability of Club operations. Budgeting & Forecasting Support: Partner with Finance to support Club-related budgeting, forecasting, and variance analysis. Ensure timely and accurate reporting of Club financials and operational KPIs. Audit & Compliance: Oversee internal audits (e.g., DEX) and ensure compliance with operational and financial controls. Maintain documentation and process integrity across Club support functions. Team Leadership & Collaboration: Supervise and mentor analysts supporting Club operations. Collaborate with Resort Ops, Call Center, and Financial Consolidation teams to align processes and eliminate duplication. Process Improvement & Reporting: Identify and implement improvements in reporting, reconciliation, and operational workflows. Develop and maintain dashboards and tools to support Club performance tracking. Strong leadership and project management skills Advanced Excel and data analysis capabilities; experience with reporting tools (e.g. Tableau, Power BI) Excellent communication and cross-functional collaboration skills Proven ability to manage multiple priorities in a fast-paced environment
Requirements
- Budgeting, forecasting, reporting, analysis, leading a team, project oriented, collaboration with many teams, timeshare experience
- BA/BS/Bachelor's Degree
- 3+ years of related experience
- 2+ years of supervisory experience
- Computer Skills
- Presentation Skills
- proficiency in Excel and Accounting software.
- Tableau experience
- Strong leadership and project management skills
- Advanced Excel and data analysis capabilities; experience with reporting tools (e.g. Tableau, Power BI)
- Excellent communication and cross-functional collaboration skills
- Proven ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- 5-7 years of related experience
- Computer Skills
- proficiency in Excel and Accounting software.
Responsibilities
- Lead and manage Club operational processes including dues, activations, transaction fees, and headcount reconciliation.
- Drive strategic initiatives to improve efficiency, accuracy, and scalability of Club operations.
- Partner with Finance to support Club-related budgeting, forecasting, and variance analysis.
- Ensure timely and accurate reporting of Club financials and operational KPIs.
- Oversee internal audits (e.g., DEX) and ensure compliance with operational and financial controls.
- Maintain documentation and process integrity across Club support functions.
- Supervise and mentor analysts supporting Club operations.
- Collaborate with Resort Ops, Call Center, and Financial Consolidation teams to align processes and eliminate duplication.
- Identify and implement improvements in reporting, reconciliation, and operational workflows.
- Develop and maintain dashboards and tools to support Club performance tracking.
Benefits
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- Day One medical, dental and vision insurance
- 401K plan
- Paid Time Off (PTO) program and extraordinary travel benefits!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Number of Employees
5,001-10,000 employees
