Manager, Residential Field Service Operations

Omnidian

92d • Remote

About The Position

As a Manager on the Residential Field Service Team, you’ll be responsible for leading a team of Residential Field Service Managers (RFSMs) who oversee our solar service subcontractors across the country. This remote role reports to the Vice President, Service Network and partners closely with cross-functional teams including Dispatch, Customer Experience, and Portfolio Operations Management, to ensure efficient, high-quality service execution. You’ll help drive day-to-day consistency, support your team’s development, and ensure alignment with Omnidian’s operational standards.

Requirements

• 4+ years of experience in solar operations, field service management, or subcontractor oversight
• 2+ years of experience leading or coaching a distributed team
• Solid understanding of residential solar systems and service workflows
• Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)

Nice To Haves

• Experience in a startup or high-growth company environment
• Familiarity with platforms like Salesforce, GSuite, Slack, or similar
• State Electrical Contractor License Holder
• NABCEP certification
• Experience scaling field teams or managing national service operations

Responsibilities

• Lead and coach RFSMs to meet performance and quality targets
• Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth
• Act as a primary escalation point for subcontractor and field issues
• Ensure consistent execution of processes, workflows, and service standards
• Lead onboarding and training efforts for new team members
• Collaborate with internal teams to resolve service delays, escalations, or process gaps
• Analyze service data to identify trends and recommend improvements
• Support documentation and process updates for field operations
• Ensure accurate tracking of service quality and subcontractor performance

Benefits

• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• Up to $500 annual learning reimbursement because investing in your development is investing in our success.
• We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
• Eligibility begins after 90 days.
• Join us in shaping the future and be rewarded for your dedication with stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees